Just to state the obvious... how many fans a team or any skater does or does not have should not factor at all into how the judges place them. I know the judges are likely taking it into account in reality, and it really irks me because all that should matter is what happens on the ice.
Back in the fall, there was a Russian article in which Maxim Kovtun was giving opinions on the Russian skaters and teams. This bit came when they were discussing Tarasova/Morozov, but this is what he had to say:
The implication there is pretty horrifying to me in terms of judging these days. How many fans someone has, how they look off ice, social media presence, etc should not be under consideration when judging.
That said, as a long time h/d fan, I do think they need to take a good look at things right now. I think every skater at some point ends up with a season where they have a wrong program or programs to best show off their skills. H/D are on their second straight season of questionable programs. Their coaching and choreography team share the blame for this. If h/d are having trouble coming up with their own ideas and their coaches and choreographers can’t steer them any better, then it’s time for a fresh set of eyes and ideas.