IT'S JUST THE ONE BRANCH OF THE THREE I GO TO WHERE THEY ARE UNHELPFUL, not all libraries in the country. They've all been expanded, remodeled or rebuilt in the same style, but they all have different layouts. It's the only one where the "staff" sits in the middle of the room, away from everything.
At my library, there is a secondary desk in the middle of the room, right in the middle of everything.
The main desk is at the entrance to the library, attached to a back room.
The set-up works just fine.
I've never had to ask where the interlibrary books I reserved were before. If I put in more than one, they would come staggered, from wherever. I've never seen where they came from till I had to order them myself. And I figured books in Ohio would get here sooner than ones from New Jersey or Florida. I did not know that they just drove all of the books around Ohio and they sat in "trucks" overnight somewhere and all showed up at once. Now I do.
I am grateful for interlibrary services. I live in a city, not a rural area, but some of the libraries are not convenient.
However, it is not possible to pick up books up at any library other than the ones at which the books were reserved. I wish that would change.
Anyway, I just get nervous when I think I might run out of things to read. That's why I have been going back and reading certain authors' series from the beginning when I see a new book by someone I haven't read before.
I likewise get nervous. For that reason, I always check the databases of the libraries near me to see if books I'm interested in are available. And I have kept lists of books I want to read - no list at present, I need to get on that. Also, I like reading series, because I a) can get comfortable in knowing I like a certain author and don't have to read any other author for awhile, and b) know in advance that the books, or some of them, are available at the library.
Customer "service" in everything has gone downhill everywhere. Everything is electronic and self-serve now.
In libraries as well as elsewhere. But at the libraries I use, checking books out with staff is always an option, and I usually take it.
I can't afford an I-pad or whatever it is people read "books" on. Or to buy books.
People read on Kindle. I don't think it is very expensive. Not the device itself, or downloading books, but maybe it is a few bucks as opposed to free from the library. Kindle is is good as a request for a birthday or Christmas, and I would think that the convenience would more than outweigh the minimal cost.
I still read ordinary books. I am at the computer all day, and enjoy reading in bed at night, without computer glare. I still like the feel of the pages/paper in my hands.
I mostly don't buy books on Amazon, as it's so expensive - unless it's a new book in a series I'm following, and I don't want to wait.
And there are some good second-hand bookstores, depending on where one lives. There is an excellent one in my city, but it moved from a convenient location to an inconvenient one for me. But were I in a pinch, I'd go there, and compile a list of other books I wanted.
I'm REALLY sorry I brought any of this up in the first place (being accused of staining a book).
Just remember that libraries are a not-for-profit public service (at least where I live). They offer the public an important - and I would say fundamental - service. Not only because of the books but also because of the events they host and the spaces they provide for public meetings/gatherings. And the staff members at any library I've ever gone to have been pleasant, patient, and helpful.
I ❤ libraries.