momnatur
Active Member
- Messages
- 156
However, NBC's "Contact Us" can't always solve all the questions. Here's what happenedd to me, and it's a really wierd one:
It was Saturday, 1 September, a busy day for me, SportsGold-wise. Because there were two (cycling) races going on concurrently. Since SpGold had start times that varied, I would leave my connection to SpGold open in a tab on my mac browser and check it daily for start times. Since I also use an ad-blocker which has to b e turned off before I go to the SpGold tab, or nothing will work. I think that is how it all started. Because everything was just fine Saturday morning. Then, just like someone had flipped a switch, everything was wrong.
I went to the SpGold tab to look something up, but nothing was there. Just a few headings, and the dropdown box to filter what you want to see. Except that the dropdown box was blank. Hmmmm... that's kinda wierd. Then I closed that tab and opened SpGold in a new tab. OK...??? So why am I seeing a bunch of FOOTBALL pictures... not, soccer, Football. Went to filter, and the only pass listed was Noltra Dame. ???? That's REALLY weird. For those of you who don'k know, I have two passes: Figure Skating and Cycling. There are a few more available for Rugby, Premere League Soccer, auto racing, and I don't know what all....But I have never seen Noltra Dame???? And where are my two passes????
So, while I left that tab open, I opened a new tab and selected the NBC SpGold shortcut that I had set up previously. And there, just like nothing else had been happening before, was the list of events like usual...
Now, if that isn't weird enough, I can watch SpGold on my phones, ipad mini, and my Roku stick. The ONLY place where I had ANY problems was on my mac. Everything else worked flawlessly.
(Back story: I was told by Spectrum that once the switch was made to Spectrum, Time Warner customers could no longer get the Olympic channel. But HuLu has the Olympic channel, IF you have HuLu + live TV. So I got that, but I couldn't get it on my mac (I think, don't remember) so I bought a RoKu stick, which offers HuLu on which I can get the Olympic channel; and Roku also carries SpGold.) The hard part comes when something is on both, switching back and forth is hardly straightforward. And I have yet to figure out how I can get picture and picture or some such. This stuff is so confusing!
So, back to the real story, they never did solve my problem, so I only use the shortcut-link I created previously and it has seemed to work every time.
How bizarre, how bizarre.
It was Saturday, 1 September, a busy day for me, SportsGold-wise. Because there were two (cycling) races going on concurrently. Since SpGold had start times that varied, I would leave my connection to SpGold open in a tab on my mac browser and check it daily for start times. Since I also use an ad-blocker which has to b e turned off before I go to the SpGold tab, or nothing will work. I think that is how it all started. Because everything was just fine Saturday morning. Then, just like someone had flipped a switch, everything was wrong.
I went to the SpGold tab to look something up, but nothing was there. Just a few headings, and the dropdown box to filter what you want to see. Except that the dropdown box was blank. Hmmmm... that's kinda wierd. Then I closed that tab and opened SpGold in a new tab. OK...??? So why am I seeing a bunch of FOOTBALL pictures... not, soccer, Football. Went to filter, and the only pass listed was Noltra Dame. ???? That's REALLY weird. For those of you who don'k know, I have two passes: Figure Skating and Cycling. There are a few more available for Rugby, Premere League Soccer, auto racing, and I don't know what all....But I have never seen Noltra Dame???? And where are my two passes????
So, while I left that tab open, I opened a new tab and selected the NBC SpGold shortcut that I had set up previously. And there, just like nothing else had been happening before, was the list of events like usual...
Now, if that isn't weird enough, I can watch SpGold on my phones, ipad mini, and my Roku stick. The ONLY place where I had ANY problems was on my mac. Everything else worked flawlessly.
(Back story: I was told by Spectrum that once the switch was made to Spectrum, Time Warner customers could no longer get the Olympic channel. But HuLu has the Olympic channel, IF you have HuLu + live TV. So I got that, but I couldn't get it on my mac (I think, don't remember) so I bought a RoKu stick, which offers HuLu on which I can get the Olympic channel; and Roku also carries SpGold.) The hard part comes when something is on both, switching back and forth is hardly straightforward. And I have yet to figure out how I can get picture and picture or some such. This stuff is so confusing!
So, back to the real story, they never did solve my problem, so I only use the shortcut-link I created previously and it has seemed to work every time.
How bizarre, how bizarre.