Wyliefan
Ubering juniors against my will
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Karen never spoke a word of blame against Avanta in the first place. She simply said she was having boot problems and showed a picture.
I agree, I already talked with the owner and it's in the process of being removed.
Karen was supplied a new pair of Avanta boots every 3 months. For the Olympics, Karen was supplied Olympic boots + 2 backup pairs. Avanta spent countless of hours (Unpaid) with Karen, adjust the boots to her satisfaction. The Olympic boots had temporary screw mounts on. She was told to come back to the shop to have her permanent mount to be place. She did not feel that she needed to go back to the shop to have them mounted, instead, she went to a third party.
Avanta stands behind every boot and customer, for someone who was sponsored to blame the boots was totally uncalled for. Avanta asked Karen to tell the truth, that the damage done to her boots was from a THIRD party.
Yes, the picture depicts the boot sole has separated from the bottom of the boot. The reddish/brown stuff is traces of the glue that once held the sole to the boot. The edges of the grey sole at the separation points, appears frayed and curled away.
Assuming for a moment, the company is correct about alterations, what could they have seen in this picture? Wrong colour glue indicating the sole was re-glued? Was the curled frayed sole edges an indication someone had once attempted to pry loose and remove the sole, re-gluing it incorrectly? Of course, the frayed curling could be due to skidding on the ice.
ETA:
I was just wondering the same thing.
Karen wouldn't be the first skater to not have the permanent mounting done, although, yeah, it's not recommended.It is unfortunate that neither Karen nor her coach or her mom took the time to make sure Karen gets her blades permanently and adequately mounted prior to her departure to the Olympics. Karen’s family have said it was impossible to have access to Avanta before Karen’s competitions.
Well they need to know that many people have seen it. Removing it is of course required, but it certainly will not undo what has been done.
Well the shill showed up! You are not helping your cause by continuing to blame the customer. "Standing behind your customer" generally doesn't include acting like a 12 year old who was told they can't go to the mall with their friends
When you resort to hysteria and name calling... you lose!
I totally agree that this situation could have been handled differently, I was not the one who posted it. I am working with them and I can only offer my suggestions. We did stand behind Karen for the past two years, but the #bootproblems and lies (using a third party to modify Avanta product) could only go so far. If she mentioned that her boot problem was an issue after using the third party it would be a different story, right?
Karen never spoke a word of blame against Avanta in the first place. She simply said she was having boot problems and showed a picture.
I totally agree that this situation could have been handled differently, I was not the one who posted it. I am working with them and I can only offer my suggestions. We did stand behind Karen for the past two years, but the #bootproblems and lies (using a third party to modify Avanta product) could only go so far. If she mentioned that her boot problem was an issue after using the third party it would be a different story, right?
And screen caps live forever.Well they need to know that many people have seen it. Removing it is of course required, but it certainly will not undo what has been done.
The purpose of the interviews Karen gave was not to give a meticulous breakdown of each step of her boot problems. She was asked about her performance in the mixed zone and said "boot problems". She didn't specify anyone or any company. And really, the reporters interviewing her were from general sports and entertainment media, not IN, and they were reporting for a general audience, most of whom only watch skating once every 4 years and know nothing about how boots are made and how many people are involved in their maintenance. And don't care. I think expecting Karen to name names and give a detailed explanation about the maintenance of her skates when she has 30 seconds to respond to a question is a bit much.If she mentioned that her boot problem was an issue after using the third party it would be a different story, right?
So you intend to continue attacking Karen?
I am a customer service professional. No company who treats customers this way should stay in business.
No aspect of the boot situation is relevant to the wrong done here to the Olympic athlete.
Like I said previously, I've talked with the owners and the post will be removed. Further actions will be done privately.
The boot in the picture was a picture of an Avanta boot right? Please correct me if I'm wrong.
So if I took a picture of my car and said #carproblems, it's just a car problem, right? The manufacturer of the car has nothing to do with it?
Too little too late. I hope the firm will go bankrupt. And if not, I am pretty sure enough people have seen the posts so at least the firm will face some serious financial consequences. That’s called karma.Like I said previously, I've talked with the owners and the post will be removed. Further actions will be done privately.
It’s unfortunate this latest incident of bootgate had to spill out into the public forum the way it has. A personal email between the two parties would have been the desired path to take.
As for the boot company, going after Karen Chen in such a manner … that is someone’s very horrible decision-making that now has the entire company on the defense. Heads would roll, and people would be dismissed in many companies for such unprofessional (and what appears to be) impulsive behavior.
Although not helpful for Karen, Avanta looks worse right now, a lot worse. Imho.
“I am extremely disappointed, I’m not going to lie, I know I’ve trained myself to skate better than that and not being able to deliver is a huge let down for myself and everyone who supported me,” Chen, who trains out of Riverside, California, told reporters after the event. “To be honest, I really was dealing with quite a bit of things, I was having some boot issues and I had to make some adjustments this morning during practice.”
Now, that is a very mature response. Please consider the financial impact what you are wishing for would have on the people who rely on their jobs.Too little too late. I hope the firm will go bankrupt. And if not, I am pretty sure enough people have seen the posts so at least the firm will face some serious financial consequences. That’s called karma.
Now, that is a very mature response. Please consider the financial impact what you are wishing for would have on the people who rely on their jobs.
Considering they had regular staff “volunteering” their time, I don’t think it makes much of a difference...Now, that is a very mature response. Please consider the financial impact what you are wishing for would have on the people who rely on their jobs.
I totally agree that this situation could have been handled differently, I was not the one who posted it. I am working with them and I can only offer my suggestions. We did stand behind Karen for the past two years, but the #bootproblems and lies (using a third party to modify Avanta product) could only go so far. If she mentioned that her boot problem was an issue after using the third party it would be a different story, right?
You should ask Kevin Reynolds the same question. He spent a season complaining about his bootsI also have to wonder why an elite skater wouldn’t have her blades mounted properly and her boots checked by her skate expert before she left for the Olympics. Her equipment should have been a priority.
If the people did their job properly, there wouldn’t be negative consequences. It may teach them something for the future.Now, that is a very mature response. Please consider the financial impact what you are wishing for would have on the people who rely on their jobs.
What does Kevin Reynolds have to do with Karen Chen not getting her blades mounted properly and her skates checked before she went to the Olympics?You should ask Kevin Reynolds the same question. He spent a season complaining about his boots
Boot problems that lasted a long time.What does Kevin Reynolds have to do with Karen Chen not getting her blades mounted properly and her skates checked before she went to the Olympics?