sk8pics
Well-Known Member
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Well, I had a nice experience this afternoon. I have already cancelled my rental car, tours, and rescheduled my flight to late June (hoping that is late enough). I still had the hotel to cancel, a Best Western, and my reservation was "nonrefundable" at this point. I have gotten emails from other hotel chains when I am a rewards member with them, saying they would adjust their cancellation policies due to Covid-19, but Best Western had been silent. And I was reading pretty angry comments on their Facebook page about not being able to cancel without a penalty even in severe cases; one person is stuck on a base in Afghanistan, he said, and they would not cancel his reservation.
So, I called the hotel directly, figuring since I stay there pretty often they might give me a break. The manager happened to answer the phone, and right away he told me he would cancel without any penalty, mentioning he knows I am a regular guest. I thanked him very much. So it pays to have an ongoing personal relationship with staff at a business; many of them at least recognize me when I walk in the door and some greet me by name. I will definitely stay there next time I am in Kentucky. This is the Best Western Plus in Georgetown.
So, I called the hotel directly, figuring since I stay there pretty often they might give me a break. The manager happened to answer the phone, and right away he told me he would cancel without any penalty, mentioning he knows I am a regular guest. I thanked him very much. So it pays to have an ongoing personal relationship with staff at a business; many of them at least recognize me when I walk in the door and some greet me by name. I will definitely stay there next time I am in Kentucky. This is the Best Western Plus in Georgetown.