Provided that the Air Canada tickets were purchased on or after March 4. I copied the policy that is currently on AC's website below. For those of us that purchased tickets on or before March 3, we are paying fees. To add insult to injury, turns our my tickets are two 1-way tickets so pay double the fees.
What are the travel dates to which the one-time change fee waiver applies?
A one-time change fee waiver will apply to tickets purchased between March 4 and March 31, 2020 provided all travel is completed before December 31, 2020, provided changes are made at least 24 hours before your departing flight. Kindly note that any fare difference will apply and any residual value resulting from a lower fare will be lost.
What are the purchase dates to which the one-time change fee waiver applies?
A one-time change fee waiver will apply to tickets purchased between March 4 and March 31, 2020 provided all travel is completed before December 31, 2020, provided changes are made at least 24 hours before travel. Kindly note that any fare difference will apply and any residual value resulting from a lower fare will be lost.
The New Policy:
We’re waiving change fees on existing bookings to give you even more flexibility
March 11, 2020
If you purchased a ticket before March 4, 2020 for travel before April 30, 2020, Air Canada will allow you to make a one-time change to your flight without incurring a change fee up to 24 hours before your departing flight. You can also cancel your booking and credit what you paid against future travel. In both cases any fare difference will apply, any residual value resulting from a lower fare will be lost, and all travel must be completed by December 31, 2020.
Changes can be made
online, through your travel agent, or by calling
Air Canada Reservations at 1-888-247-2262 (
Other numbers).
This policy also applies to Aeroplan Flight Reward bookings. Please
contact Aeroplan directly if you choose to make changes to your booking.
Air Canada Vacations is also implementing flexible booking policies. Please see below for more information or visit
aircanadavacations.comExternal site which may not meet accessibility guidelines..
More information
What are the travel dates to which the one-time change fee waiver applies?
For tickets purchased before March 4, 2020 with an original travel date on or before April 30, 2020, a one-time change fee waiver will apply for travel completed before December 31, 2020, provided changes are made at least 24 hours before your departing flight. Kindly note that any fare difference will apply.
What are the purchase dates to which the one-time change fee waiver applies?
A one-time change fee waiver will apply to tickets purchased before March 4, 2020 with an original travel date on or before April 30, 2020, provided changes are made at least 24 hours before travel. Kindly note that any fare difference will apply.
A one-time change fee waiver will apply to tickets purchased before March 4, 2020 with an original travel date on or before April 30, 2020, provided changes are made at least 24 hours before travel. Kindly note that any fare difference will apply.
Does this waiver apply to any fare and any cabin?
Yes, the one-time change fee waiver applies to any of Air Canada’s published fares, regardless of the cabin you select. Kindly note that any fare difference will apply apply and any residual value resulting from a lower fare will be lost.
What if I want to cancel my booking?
You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket provided all travel is completed by December 31, 2020. Kindly note that any fare difference will apply and any residual value resulting from a lower fare will be lost.
Does this policy apply to Aeroplan bookings?
Yes, the one-time change fee waiver policy also applies to Aeroplan bookings. Please
contact Aeroplan directly if you choose to make changes to your booking.
Does this policy apply to Air Canada Vacations bookings?
Yes, for all vacation packages purchased before March 4, 2020, with original travel dates up to April 30, 2020, Air Canada Vacations will allow you to make one free change or cancel your booking to apply the value to a new trip with alternate travel dates. Travel must be completed by December 31, 2020. If you’d like to make changes to your booking, please contact your travel agent directly or, for bookings to Mexico and the Caribbean, please call 1 800 296-3408 to make a change up to 3 days prior to departure. For bookings to all other destinations including Europe and Cruises, please call 1 866 529-2079 to make a change up to 7 days prior to departure. For existing Group bookings, please contact your Groups coordinator.
Terms and conditions
- Tickets must be purchased directly from Air Canada or through your travel agent before March 4, 2020 with an original travel date on or before April 30, 2020.
- Air Canada tickets can be identified by a 13-digit ticket number beginning with Air Canada’s code “014”. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with “014”) are subject to the waiver policy of the other airline.
- A single change may be made without incurring a change fee provided it is completed at least 24 hours before the original departure date.
- Any fare difference will apply and any residual value resulting from a lower fare will be lost.
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