Planes grounded as mass worldwide IT outage hits

[SHARPIE]

Planes grounded as mass worldwide IT outage hits airlines, media and banks

The cause of the outage is unclear - but Microsoft says it's taking "mitigation issues".

www.bbc.co.uk

 

[Karen-W]

I just saw the news flash across my TV screen. Just crazy!

 

[Miezekatze]

The Crowdstrike update caused a lot of Windows work computers not booting this morning at my company, but I read the other issues caused by Microsoft (like at the airports) are due to them updating something on Azure and are unrelated.

 

[BlueRidge]

I'm flying home tomorrow, is this going to mess me up?

 

[On My Own]

I'm flying home tomorrow, is this going to mess me up?

No

 

[tony]

Hospitals across the US (and maybe the world) were also affected and some computer systems/medicine rooms/overhead calls like code blue are still down completely. I was there overnight and we had to go into downtime paper trails of every. last. thing. we do.

 

[Private Citizen]

No

Don’t be so quick to say no. There are going to be knock-on effects, and travel could be disrupted for days.

BR, if you are comfortable posting, from where to where are you flying? The route could help determine the likelihood of cancellation.

 

[On My Own]

Don’t be so quick to say no. There are going to be knock-on effects, and travel could be disrupted for days.

I think they'll be working themselves off to fix this asap. But yeah, no predicting with full confidence.

 

[BlueRidge]

No

thank you

Its too early in the morning for me to assimilate the news correctly.

 

[Miezekatze]

I think the disruptions are mostly due to check in computer systems and stuff like that not working, but I think it depends on airline and airport, probably depending on what software which airport and airline is using. Maybe you can check with your airline directly for updates.

 

[BlueRidge]

Flights today on my airline to DC are on time so far and I go tomorrow. So ?

 

[Judy]

I heard something on my radio this morning but I the person was talking about govt payments .. like child benefit payments etc etc etc (Canada) not being processed. I did not hear about planes though. Yikes.

 

[Private Citizen]

From the NYT:
[US] Airlines began the day by saying they didn’t owe stranded passengers anything more than rebooked flights with waived fees. But the Transportation Department said that the software outage is considered within the airlines’ control. This means they must follow through on their commitments to travelers, which fluctuate but could include paying for hotel rooms, ground transportation and meal vouchers.

That will motivate the airlines to limit the knock-on effects and prioritize getting back to normal.

 

[Vash01]

Many flights were delayed at Phoenix airport. They are slowly resuming. American Airlines said they are back. United said some of their flights are back.

Technology outage affects several flights at Phoenix Sky Harbor, nationwide

A global technology outage grounded flights at Phoenix Sky Harbor Airport on Friday in a massive disruption that affected companies and services around the world.

www.azfamily.com

I have a flight this evening on Southwest. Will call them to find out the situation.

 

[BlueRidge]

checked in for my flight online so so far so good

 

[Vash01]

My flight will be delayed by just 15-20 minutes. I am at the airport, waiting to board in the next few minutes.

 

[MacMadame]

From the NYT:
[US] Airlines began the day by saying they didn’t owe stranded passengers anything more than rebooked flights with waived fees. But the Transportation Department said that the software outage is considered within the airlines’ control. This means they must follow through on their commitments to travelers, which fluctuate but could include paying for hotel rooms, ground transportation and meal vouchers.

That will motivate the airlines to limit the knock-on effects and prioritize getting back to normal.

It absolutely was. You never update anything in production without a lot of testing. And you should always have backups for all your systems so if something goes wrong or down that you don't control, you can get around it.

Also, they should be using Linux for their servers, not Windows.

 

[ballettmaus]

I just learned that the acquaintances got stuck in Iceland on the first leg of their honeymoon. They had to rebook for $2,000

 

[Private Citizen]

I just learned that the acquaintances got stuck in Iceland on the first leg of their honeymoon. They had to rebook for $2,000

Iceland is part of the EEA, so they should have protection under EU-261. It seems like the EU, unlike the US, is saying that this issue is out of the airlines' control, so they won't be eligible for compensation. But the airline still needs to get them to their destination, and to take care of them with food, hotel, etc. in the interim. If they've already rebooked, they may at least be eligible for a refund on their remaining original flight(s).