What happened is: physical abuse, verbal abuse, infringement on one’s enjoyment of an event for which one paid to attend, all in context of “ethnic slur” and “attack on minors by other minors, inaction of the adult supervising the attackers”.
Proper action by an adult in charge of victims is:
ask supervising adult of the attackers to stop. Video-tape on smart-phone the slurs, sit kicking, clothes pulling. Leave the arena (with kids), find manager or security guard and report (record the conversation with the authorities).
Whatever happens after the complaint, cooperation of the authorities, non-cooperation/dismissal of complaint, and/or possible negative reaction of the authorities against the complaining party, is documented. The attempt is made to take proper actions, and it is recorded. All that can be used to seek compensation, to find and punish the offenders, alert the media and bring further attention to this specific and the bigger issue. Most important, it would teach the kids how to address such situations properly.
What happened is:
the mother decided it is more important to enjoy the show than to engage in, yes!, unpleasant process of confronting the other parent, and to notify authorities. However, some issues are more important than viewing an ice show, such as discrimination against your family and! one’s own people (or any discrimination situations regardless).
She perhaps assumed (based on history) that authorities will not help, and may turn against her. One never knows until one tries, and one should try using legal/legitimate methods, when there are written laws even if they are not always used properly.
She contacted media post-factum, “somehow, somewhere”, and now she has no proof, unable to identify, locate and punish the offenders, to seek compensation from the venue (if they did not act to protect her), and worst yet: she set a bad example for her children – “to avoid and push under the rug, instead of confronting injustice in a proper manner”.
(and if anyone tells me that i have not been in woman’s shoes, pls remember I am Jew (so are many of my friends) who grew up in USSR in the late 60’s/early 70’s where there were NO laws protecting "ethnic groups" and "limitation quotas" for jews in schools and employement, and that should say it all. Besides the most blunt anti-semitic verbal and physical attacks I experienced as a teenager and as an adult in “liberal progressive California” were from white righteous Lefties and Blacks. And I am still here… and without “victim” mentality, and not on welfare, or crying into my mother’s sleeve about “evil humans”.)
Now the woman’s words to the press are just that – words. Good that some people believed her and are concerned. But! she left a possibility now for her opponents to claim she made it up for sympathy or personal gains. Yet she could have helped her family and her people, and taught her kids to be proud.. if she MADE a blimey effort!