Z
ZilphaK
Guest
Just saw the recommendations for reopening golf courses in Pennsylvania. First thing I noticed: contactless payment.
Our rink depends a lot on cash payments and face-to-face interactions. Our freestyle sessions are not limited by number and very loosey-goosey when it comes to walk-ons (drop off your cash, sign in, walk onto ice).
It's going to be a big culture change for us to suddenly limit skaters to specific sessions, but I know other rinks have been doing this for a while.
QUESTIONS
1. What online or non-cash contactless payment system (swipe cards, etc.) does your rink use for freestyle payments? Is there a specific software?
2. If your rink limits numbers on the ice normally for freestyle, how do you sign up and how does rink keep track of who is on ice (making sure just those who signed up are on, no "cheaters")?
3. If skaters can only sign up for X sessions each week (with limit of X skaters on ice before session fills us), how do you deal with skaters who need specific ice times to work with their coaches, who may also only have lesson times at certain times of day? (Clarify: Coach A teaches in the morning and certain afternoons. Skater B wasn't able to sign up for any of those sessions because they were filled. What happens then?)
4. Is there a way to make ice time "fair" so all skaters get some time in the "new normal," or would it be "first come, first serve" and potentially block out some skaters from getting any ice time?
Thank you for any BTDT experience or brainstorming!
Our rink depends a lot on cash payments and face-to-face interactions. Our freestyle sessions are not limited by number and very loosey-goosey when it comes to walk-ons (drop off your cash, sign in, walk onto ice).
It's going to be a big culture change for us to suddenly limit skaters to specific sessions, but I know other rinks have been doing this for a while.
QUESTIONS
1. What online or non-cash contactless payment system (swipe cards, etc.) does your rink use for freestyle payments? Is there a specific software?
2. If your rink limits numbers on the ice normally for freestyle, how do you sign up and how does rink keep track of who is on ice (making sure just those who signed up are on, no "cheaters")?
3. If skaters can only sign up for X sessions each week (with limit of X skaters on ice before session fills us), how do you deal with skaters who need specific ice times to work with their coaches, who may also only have lesson times at certain times of day? (Clarify: Coach A teaches in the morning and certain afternoons. Skater B wasn't able to sign up for any of those sessions because they were filled. What happens then?)
4. Is there a way to make ice time "fair" so all skaters get some time in the "new normal," or would it be "first come, first serve" and potentially block out some skaters from getting any ice time?
Thank you for any BTDT experience or brainstorming!