What does re-opening look like?

genevieve

drinky typo pbp, closet hugger (she/her)
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I rescheduled my ophthamologist appointment for the second time. No one who answers the phone at that office has been able to reassure me how they can safely conduct a field-of-vision test while social distancing. Or whether they're cleaning the machine the patient sticks their face into in between appointments :scream:
:scream: even before YKW my eye doc would clean the machine while I was in the room before I stuck my face in it. I'm sure now there would be extra precautions, but that's something they should have been doing all along innit?
 

Miezekatze

Well-Known Member
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15,110
:scream: even before YKW my eye doc would clean the machine while I was in the room before I stuck my face in it. I'm sure now there would be extra precautions, but that's something they should have been doing all along innit?
The machine at my optician has such paper strips on all parts of the machine that the people using it touch, the paper on top gets removed before the next person (otherwise you'd always be touching the last persons make up stains too, yuck). Plus there's lots of desinfecting and hand washing going on. If an eye doc or similar place doesn't do this under normal circumstances, I'd also say it's not a good choice in generall.
 

Jenny

From the Bloc
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21,241
One of the things that's always put me off about so many doctors offices, clinics, hospitals, LTCs and medical testing facilities is that they don't feel clean enough for me. Or too clean, like smelling of disinfectant, and yet always with the dusty piles of cardboard boxes, the millions of taped up signs everywhere, the scuffed paint on the walls, the chipped furniture, the suspiciously greyed tile floors, half dead plants, the sad piles of old magazines and bin of children's toys, the gowns that have been washed so many times they're getting threadbare. Maybe it's all clean, and in my limited experience they all follow the rules of cleaning instruments, gloves and masks, fresh needles and all that, but the general messiness and clutter doesn't make me confident that equipment is clean, or that anyone cares enough to make it totally safe for both staff and patients.

I'm sure some will point out that their experience is different, and indeed our dentist's office is clean and bright and clutter free (still some of the damned taped up signs though), but really, why are so many of these facilities like that?
 

quartz

almost, but not quite
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13,948
I’m in Ontario, malls can re-open this Friday, which means the bookstore too, and we are almost ready to go. A little apprehensive at the logistics of it all, but more excited to just get back to seeing our customers again.
Hair salons can open too, and I didn’t bother calling my stylist yesterday when we got the news, as I knew she’d be flooded with calls. But she just messaged me, wondering if I wanted an appointment - the soonest she can get me in is July 6th.

eta... note: MY area of Ontario is opening this Friday.
 
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Jenny

From the Bloc
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21,241
I’m in Ontario, malls can re-open this Friday, which means the bookstore too, and we are almost ready to go. A little apprehensive at the logistics of it all, but more excited to just get back to seeing our customers again.
Hair salons can open too, and I didn’t bother calling my stylist yesterday when we got the news, as I knew she’d be flooded with calls. But she just messaged me, wondering if I wanted an appointment - the soonest she can get me in is July 6th.
Just a caution here, but not all of Ontario can open, so to speak. This directive is limited to those health units (covering specific geographical areas) that are deemed Stage 2. Those still at Stage 1 - notably the Toronto Public Health unit - have had some restrictions lifted, but not nearly to the extent that Stage 2 regions have. Malls will not open, nor will salons in Stage 1 regions.

I think there's a lot of confusion out there because every jurisdiction is doing things differently, but it all somehow gets jumbled together on the news and they leave out these details or people miss them in the deluge of information we're continually getting, or they hear from their friends in the next state or county and think it applies to them too.

And back to Ontario, while some are quite obvious, I imagine there are many people who don't actually know what public health unit covers their geography.
 

quartz

almost, but not quite
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13,948
I am in an area of Ontario that is moving to phase 2, so my mall, and my hair stylist are opening. I am not in the GTA, the Golden Horseshoe, Windsor-Essex or Haldimand- Norfolk which are staying at Phase 1.
 

Jenny

From the Bloc
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21,241
I know, just more making the point that it wasn't all of Ontario, which you didn't say, but could be interpreted that way. Nothing against you - more that in general out there, with every jurisdiction doing things differently, there's a lot of misinformation out there. A caution maybe, or maybe just a snark on my part, I don't know.
 

Susan1

Well-Known Member
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7,375
We were talking about this on News and Experiences, but I'll put it here. They just mentioned it on the noon news.
 

overedge

G.O.A.T.
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28,305
The machine at my optician has such paper strips on all parts of the machine that the people using it touch, the paper on top gets removed before the next person (otherwise you'd always be touching the last persons make up stains too, yuck). Plus there's lots of desinfecting and hand washing going on. If an eye doc or similar place doesn't do this under normal circumstances, I'd also say it's not a good choice in generall.
No paper strips at my ophthamologist's office. I'm sure they wipe the contact areas of the machine between customers, but I don't know if that's sufficient enough cleaning during p*nd*m*c times. The other thing that concerns me is that the staff person doing the tests sits right next to you to operate the machine. I'm sure the staff are doing handwashing and so on, but they come in contact with a lot of other people during the day....

I really like this doctor - he's a specialist, and the only other doctor in the area who does similar works gets terrible reviews on the "rate my MD" type sites. So I'm kind of stuck with him.
 
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MacMadame

Staying at home
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36,546
I'm sure some will point out that their experience is different, and indeed our dentist's office is clean and bright and clutter free (still some of the damned taped up signs though), but really, why are so many of these facilities like that?
Absolutely none of the facilities I go to are like this. I was going to ask you where you live but then you said Ontario. To which I thought :wideeyes:. Guess I'm not moving there. 🤷‍♀️

I would complain to these places and try to get them to clean up their act. It's not acceptable to have dusty stuff all over a medical facility IMO.

OTOH, I'm not sure what your beef is with signs being taped up. They need signs and how else would they keep them up? Maybe I'm missing something.
 

Lizziebeth

Well-Known Member
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7,088
I rescheduled my ophthamologist appointment for the second time. No one who answers the phone at that office has been able to reassure me how they can safely conduct a field-of-vision test while social distancing. Or whether they're cleaning the machine the patient sticks their face into in between appointments :scream:
S.O. went to the eye doctor a few weeks ago for an exam. They were cleaning everything in sight, but there sure were a lot of (masked) employees around who did not stay six feet away from us. He had cataract surgery this morning and I am hoping for the best.
 

missing

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3,515
I found out via Facebook that my hair stylist has reopened.

I called and left a message, sounding nice and casual, no hurry, be sure to take care of other people first.

But I think my offer to bring her a snowball from the top of Mount Everest may have given her a hint of my haircut desperation.
 

Jenny

From the Bloc
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21,241
OTOH, I'm not sure what your beef is with signs being taped up. They need signs and how else would they keep them up? Maybe I'm missing something.
It's because there are always so many, often repeating the same things, like being in a kindergarten class where the children need to be told what to do many times over. Feels like scolding, like I'm sitting there waiting for my appointment, and they're already yelling at me for stuff I haven't even done yet. It's a personal view, I know.

Plus, aesthetically, they are offensive :) Typos, mismatched, often askew, too many pieces of tape. Along with the brochures of course, and the all-news channel on the inevitable tv, it's all a lot of clutter when - personally - I'd prefer something calming, soothing and a lot more professional.
 

bladesofgorey

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261
My Primary Care Physician is a great doctor who spends too much time with her patients so without fail I end up not even making it into an exam room until 2-4 (once 6!!!!!) hours after my scheduled appointment. I suffer through though because I think she's smart and thorough has great bedside manners and heard the same from every hospital resident I saw some years back. But the main thing that keeps me going there and wasting a whole day is she does not have a TV in the waiting room. It's fantastic.

oh edited to add and to keep this on topic:

I went there for a follow up yesterday. There are only 2 patients in the waiting room at a time, and they are scheduling a very reduced rate of daily visits. I wait downstairs and outside after checking in by phone, and then they call me when they are ready to let me in. The phlebotomist wore full protective gear including face shield and goggles, and in her cubby area there are now a couple extra fans to circulate air. The physician assistants do a heavy cleaning of every surface in each room between patients and limit their time in each room. They and the doctor wear an N95 mask but not extra glasses/goggles. The doctor also has limited doing much of the cursory close contact hands-on things unless she suspects it is required based on symptoms and results (so limits the amount of time being very close to patients when listening to their hearts, breathing, etc.). My county has been one of the hardest hit in the US but our cases have dropped appreciably for the time being so her office has decided to open but with extremely time consuming safety steps everyone there adheres to.
 
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skatfan

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4,892
Plus, aesthetically, they are offensive :) Typos, mismatched, often askew, too many pieces of tape. Along with the brochures of course, and the all-news channel on the inevitable tv, it's all a lot of clutter when - personally - I'd prefer something calming, soothing and a lot more professional.
Wow. Really thoughtful of you to critique decor in the middle of a global *********. I’m sure that’s at the top of their list of concerns.
 

Louis

Private citizen
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14,701
Wow. Really thoughtful of you to critique decor in the middle of a global *********. I’m sure that’s at the top of their list of concerns.
Well, I for for one am sick of scolding and people telling me what I must do / imposing their views on me and others. And I think everyone is stressed out enough already without things like TV news (which is all politically skewed these days, at least that I've seen) causing them more anxiety.

I think Jenny has a point that it's even more important to create calm, soothing environments during a global p*ndemic (though I think shamdemic is more like it, personally, as the response has been and continues to be disproportionate).
 

manhn

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13,097
Increased rates in 14 States

According to data tracked by the Washington Post, since the start of June, 14 states and Puerto Rico have experienced their highest seven-day average of new ******** cases since the ********* began. The states are Alaska, Arizona, Arkansas, California, Florida, Kentucky, New Mexico, North Carolina, Mississippi, Oregon, South Carolina, Tennessee, Texas and Utah.

The surge in cases, which public health experts have described as worrying, and had warned about repeatedly, shows that while *********-19 is now in retreat in New York City and other major urban centres, it is sweeping across rural areas, infecting smaller towns.
Anyone know why Alaska? For a lot of British Columbians like myself, the focus tends to be on Washington State, but maybe we have to be concerned about Alaska. Are there are a lot of people flying in and out of Alaska?

ETA: Sorry, not sure why my link doesn't work and I can't edit it.
 

Prancer

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the all-news channel on the inevitable tv,
Man, I hate TVs in waiting areas. I hate them at all times, but nothing is worse than having a procedure early in the morning and having to sit there while some chirpy morning show blares.

The one doctor I have who has a TV has two waiting rooms--one with a TV and one without. I always go the one without and usually get to sit there in relative peace (I can still hear it) by myself. He used to have one waiting room and by the time I was called in, I would be climbing the walls. The poor receptionist had to listen to it (and talk over it) all day long.

I kind of agree about the signs, as there are so many of them, but when I had a blood test a little while back, the entire front of the testing center was covered in signs, and STILL nearly everyone came in without a mask and seemed surprised that their temperature was taken. I went to a store a few weeks ago and they had a sign on a table that said "Please wear a mask in the store, sanitize your hands before entering and follow the social distancing guides." So I put on my mask and sanitized my hands and the clerk came running over to thank me, as I was the only person who had read the sign all day.
 

Dobre

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Anyone know why Alaska? For a lot of British Columbians like myself, the focus tends to be on Washington State, but maybe we have to be concerned about Alaska. Are there are a lot of people flying in and out of Alaska?
I believe it's the Pacific Northwest Seafood Industry outbreak I have been talking about. (Washington, Oregon, & Alaska all connected here). I just googled Alaska & the *****, and one heading said that half of Alaska's cases are connected to the seafood industry.

All these workers head to Alaska every summer.

Thousands Are Headed to Alaska’s Fishing Towns. So Is the *****.
https://tinyurl.com/y75mrctq

I read that Alaska considered cancelling the season altogether. They have a large native population, and my father said a huge number of people died there during the Spanish Flu epidemic. I believe workers are supposed to quarantine before heading north, but the article I read earlier this week was about a Seattle vessel that just had a huge outbreak & part of it was blamed on the company quarantining workers for only 5 rather than the necessary 14 days. One sick crew member can infect so many people in the enclosed quarters of a ship.

Anyway, Alaska's numbers are still very good; but this is a huge challenge they are facing here. To bring in so many workers.
 
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gkelly

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15,378
I went to a store a few weeks ago and they had a sign on a table that said "Please wear a mask in the store, sanitize your hands before entering and follow the social distancing guides." So I put on my mask and sanitized my hands and the clerk came running over to thank me, as I was the only person who had read the sign all day.
So did the clerk follow social distancing guides when she or he came running over to thank you?
 

Jenny

From the Bloc
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21,241
Wow. Really thoughtful of you to critique decor in the middle of a global *********. I’m sure that’s at the top of their list of concerns.
Please. I am quite obviously talking about the state of many medical facilities long, long before the present day situation. And yes I am absolutely critiquing the facility's physical state because shoddiness and lack of cleanliness not only create an unhealthy environment, but it can tell you a lot about the quality of care you're going to receive.

I get that resources need to be spent on things other than fresh paint, modern furnishings and up to date decor - but that's never what I was talking about.

I kind of agree about the signs, as there are so many of them, but when I had a blood test a little while back, the entire front of the testing center was covered in signs, and STILL nearly everyone came in without a mask and seemed surprised that their temperature was taken. I went to a store a few weeks ago and they had a sign on a table that said "Please wear a mask in the store, sanitize your hands before entering and follow the social distancing guides." So I put on my mask and sanitized my hands and the clerk came running over to thank me, as I was the only person who had read the sign all day.
And this is the other point. It's information overload, and the fact that a place has to post multiple versions of the same sign and still not have people follow it should tell them that they need to find a better way to communicate. Especially when you consider that many patients are there because they are sick, or very nervous to say the least, so instead of putting a receptionist behind a glass wall where without actually speaking to you they're already yelling at you through they myriad of taped up signs while you stand there waiting for them to look up and see you, how about a warm welcome that puts you at ease? Is that so hard?

To Prancer's point above, our provincial-run liquor stores are doing it right - there's a sign as you enter, but more importantly, there's a person greeting you at a station with hand sanitizers reminding you - verbally and in a friendly manner - to wear masks and gloves, and to follow the distancing/directional signs on the floor.
 

skategal

Bunny mama
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6,728
And yes I am absolutely critiquing the facility's physical state because shoddiness and lack of cleanliness not only create an unhealthy environment, but it can tell you a lot about the quality of care you're going to receive.
I'll be the outlier on this one. :D

I went to the most beautiful dentist office a few years ago and the dentist was without question the most incompetent health professional I've ever visited. Her receptionists were no better.

It ended by the dentist repeatedly calling me at work and yelling at me because I wouldn't come back to her office for dental services.

Fun times.... :shuffle:
 

Jenny

From the Bloc
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21,241
@skategal yes there is always the possibility of all flash and no substance :)

Friend of mine mentioned this morning that he's going to the dentist this week, he's actually excited about it as it's his first "appointment" in months, but that when they called to confirm they let him know there would be a $25 "safety fee."

I get that businesses are incurring added costs these days, but interested to know what people think about those costs being passed onto the patient/customer.
 

Miezekatze

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15,110
@skategal yes there is always the possibility of all flash and no substance :)

Friend of mine mentioned this morning that he's going to the dentist this week, he's actually excited about it as it's his first "appointment" in months, but that when they called to confirm they let him know there would be a $25 "safety fee."

I get that businesses are incurring added costs these days, but interested to know what people think about those costs being passed onto the patient/customer.
25 dollars seems very extensive. Also a dentist is an environment where super high hygiene standards should have been the norm all the long and not something they have to build up from scratch. I think most hairdressers here have increased prizes of about 2 to 5 euros, but they also have to wash the hair of the customers always now. Most restaurants haven't increases anything at all. With the 25 dollars I might be tempted to ask the dentist how unsafe his place was before, if he has such high extra costs to make it hygienical :lol:
 

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