According to the other article linked in the one I posted (which also has his name & employer), his tirade started because an employee dared to allow a Puerto Rican American customer to order in Spanish. He is also a repeat busybody offender.
Nearly two weeks ahead of their day of nationwide racial bias training, coffee chain Starbucks is facing new accusations of racism after a Latino customer discovered a racial slur written on his coffee order.
A Latino man named Peter received a cold coffee drink labeled “BEANER.”
Well, another heartbreaking story. "13 year old black male abducted and forced into car by several white males". He was able to escape, but goodness me I knew things were escalating but I hope it wasn't at the point of abduction of persons of color.
Pedro said he didn't think it was an accident because the barista had called his name once his order was done, according to the TV station. He declined the offer of a $50 gift card, which he called "insulting," but he's scheduled to meet with Starbucks officials on Thursday.
This is a pretty lame apology. "Mistake" is rather lightweight & to me it implies careless error or misunderstanding, not something clearly intentional like this. Or was it a "mistake" because they aren't supposed to leave the tag on the cup or something, so it only becomes a problem when the customer can actually see they're being called racist names? I rarely go to Starbucks, but I've only received cups with my name written on it & never gotten one with a sticker.
Usually the stickers are only for drive thru or ordering ahead on the app. If he was in the store, the barista just writes on the cup. So I'm curious how his name got called AND there was a sticker. Those two things don't generally go together.