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IN subscription for Oly season includes GP, Euros, 4CC and Worlds :)

Discussion in 'TV ALERTS' started by Debbie S, Aug 12, 2013.

  1. semogal

    semogal Well-Known Member

    IN is hit or miss for me. It lets me view video and then it won't. I spent 20 minutes and missed most of the first flight of men last night. I finally restarted and my computer and tried again and finally was able to view the competition.

    This morning it worked fine but when I tried to watch the interviews Tanith Belbin did, it started playing and then flashed the "not a subscriber" message. My intent today is to keep the window open and not shut it down until tonight!!

    IN has a monopoly in the US and they have "tough cookies" attitude in my opinon.
  2. danafan

    danafan Canadian ladies ├╝ber

    It's interesting that the videos that are supposed to be geoblcoked aren't. In the past I always used an ip blocker to watch this event but this year I can play the videos without hiding my ip.

    However I can barely watch the videos because my computer cannot play flash videos of such a high quality. I never had that problem with them in previous seasons. You used to be able to select a lower bit rate. My computer more than meets the requirements as outlined on their site but flash just will not work on my computer at all. I wish they would use silver light or quick time, or better yet something iPad compatible.
  3. AJ Skatefan

    AJ Skatefan Well-Known Member

    I had trouble when I clicked on the event before logging in. Then I logged in first when I opened the website and then I clicked on the event. Then it worked no problem.
  4. momnatur

    momnatur Active Member

    Here are a couple of suggestions that those of you still experiencing problems might not yet have tried for viewing videos. Once you have problems, first try logging out and then back in, just like they suggest.

    BUT, if that doesn't worki, log out of IN.
    Close IN.
    CLEAR your WEB CONTENT CACHE and your OFFLINE WEB CONTENT CACHE. For Firefox, find the Preferences menu option (in Windows go to Tools; macs it is under Firefoox), click on Advanced on the top and then Network underneath. Under CACHED WEB CONTENT, click the "CLEAR NOW" button. Then do the same under OFFLINE WEB CONTENT where you see the line "Your application cache is currently using <some number> bytes of disk space." Once you've pushed both those buttons, the values should say that you have 0 (zero). Please push each button once, even if the system indicates 0 to begin with (sometimes systems "lie"). You don't have to necessarily close your browser, or reboot UNLESS this doesn't work the first time. But most of the time, this should help you out. (For those of you not using FireFox, you can find out how to accomplish these tasks by looking on the web, becase I dion't want to tell you incorrectly and I honestly don't know how to do this in either IE or Safari.)

    Remember, take one step at a time, clear your caches, then try IN. If that doesn't work, clear everything again, close browser, reopen and try IN again. Reboot after clearing cache if just closing the browser didn't do the trick.

    Many people, including moi, don't know about clearing the offline cache. But any time, settings are remainng in memory and you are experiencing an undesirable result, you've got to clear out those old, retained settings, before you have any hope of seeing things the way you WANT to see them.

    Obviously, if the problem is with how IN has you set up, none of this will help. Sigh, I hope this doesn't happen to you, and everyone is now set up to be able to view what they are supposed to be able to view. If not, remember, when you call IN, ALWAYS ASK FOR AN ACCOUNT SPECIALIST!

    I was absolutely amazed, because I did not have a bit of trouble watcing any of the sessions this weekend. I think I was just lucky.
  5. momnatur

    momnatur Active Member

    UPDATE: Unfortunately, that link no longer takes you to the old archives. FOOEY!
  6. AJ Skatefan

    AJ Skatefan Well-Known Member

    Have you tried the search feature? I saw lots of stuff from last year by using the search feature.
  7. TheGirlCanSkate

    TheGirlCanSkate Well-Known Member

    Does anyone have an IN schedule of when they put up videos? I can't find the freeskate for ladies at Skate America. And I can't find any sort of timetable either.
  8. momnatur

    momnatur Active Member


    Thanks for reminding me about the search option. I was referring to being taken to the older web site, with the less cluttered and easier to read formatting. I'm sorry for not making myself clearer. Will the search option do that?
  9. maureenfarone

    maureenfarone Well-Known Member

    I don't think there is any schedule available or at least none that I've seen. I'm still waiting for Central Pacific Regionals....which ended early last week.
  10. Sylvia

    Sylvia Prepping for club comp. season!

  11. Vash01

    Vash01 Fan of Yuzuru, Medvedeva, T&M, Shibs, P&C

    Thanks for all the suggestions. IMO the real problem with IN is their tech support is not there when we need it, and their hours are so limited that they can't even be reached from where I am (PST). I decided to forget about IN and sent in my request for cancellation. The headache is not worth it (to me). I was able to access the Russian feed for SA. I am sure I will be able to access one of the other links to watch the rest of the GP live.
  12. TheGirlCanSkate

    TheGirlCanSkate Well-Known Member

  13. genevieve

    genevieve drinky typo pbp, closet hugger Staff Member

    ETA: hopefully that stopped the posting stutter
  14. Vash01

    Vash01 Fan of Yuzuru, Medvedeva, T&M, Shibs, P&C

    Icenetwork s.u.c.k.s Big Time. They are creating problems in my refund which I requested. They say they can't find my email address. Are they kidding? I have been getting emails from them. If they refuse to refund me, I am going to a consumer protection agency. This is unacceptable.:mad:
  15. skatesindreams

    skatesindreams Well-Known Member

    If need be, you can dispute the charge with your credit card provider.
  16. Vash01

    Vash01 Fan of Yuzuru, Medvedeva, T&M, Shibs, P&C

    I did not realize that I had that option. I will give IN a few days though to respond. Can't wait too long if I have to dispute the charge.
  17. Vash01

    Vash01 Fan of Yuzuru, Medvedeva, T&M, Shibs, P&C

    IN never really responded correctly to my queries about the refund. I managed to call them during my work hours today and after a long process, finally talked to an Account Specialist. She said they have no record of my subscription from last week. When I gave her my order no. she said that they had a glitch last week and that's why my subscription did not go through. However, because of the glitch I received an email indicating the order no. and the subscription. That explains the log in/log out/log in infinite loop I was experiencing. I asked her why I was not informed of the incorrect email with the order no. and she had no answer to that.

    I called my credit card Co. to verify that it did not get charged (it didn't). So at least I did not pay for it, but I am disappointed that I missed the entire SA, and spent numerous hours trying to fix the technical issue as well as trying to get help from IN. I am not likely to pay now. I am afraid that something else will go wrong this time, and I have experienced how difficult it is to get any kind of help from IN.
  18. rosewood

    rosewood Well-Known Member

    Thank you! I'm using google chrome and your suggestion worked very well!! At last I can see CoC via IN. LOVE you.:)
  19. momnatur

    momnatur Active Member

    I'm so glad that I was able to help!
  20. emka

    emka New Member

    I'm using Firefox and it works :)
  21. jlai

    jlai Title-less

    The video works ok, not great. But I now have a much tougher time finding links to US nationals and regionals results from IN.
    They just don't make it easy for you

    DORISPULASKI Watching submarine races

    You have to use their calendar function in the Schedule & Results. Click on the little square and it lets you pick which month & year.

    :slinkaway: At first, I was using the back key and swearing. :eek::

    Or you use my favorite method. Search in Google with site:icenetwork.com U.S. Nationals 2012 to get to the videos list

    Results are still not well-handled in older events on IN. For the US events, do this (for international, use site:isuresults.com)
    Search in Google with site:usfigureskating.org U.S. Nationals 2012 results
    to get results.
  23. AJ Skatefan

    AJ Skatefan Well-Known Member

    Also there's a search feature on IceNetwork. It works really well.
  24. aliona22

    aliona22 Active Member

    Really regretting buying an IN subscription this year instead of TvTeka. Sucks waiting for things to be uploaded, dealing with technical issues, the weird IN site that can't get its cookies together and makes me log in a zillion times, etc. Won't make this mistake again :wall: