10-22-2013, 06:17 PM
Thanks for all the suggestions. IMO the real problem with IN is their tech support is not there when we need it, and their hours are so limited that they can't even be reached from where I am (PST). I decided to forget about IN and sent in my request for cancellation. The headache is not worth it (to me). I was able to access the Russian feed for SA. I am sure I will be able to access one of the other links to watch the rest of the GP live.
Originally Posted by momnatur
10-22-2013, 06:38 PM
Originally Posted by Sylvia
10-22-2013, 06:47 PM
10-22-2013, 07:29 PM
ETA: hopefully that stopped the posting stutter
Q: Why can't I read the competition threads?
A: Competition forums on the board are available to those with a Season Pass or a premium membership How to View Kiss & Cry
10-23-2013, 01:39 AM
Icenetwork s.u.c.k.s Big Time. They are creating problems in my refund which I requested. They say they can't find my email address. Are they kidding? I have been getting emails from them. If they refuse to refund me, I am going to a consumer protection agency. This is unacceptable.
10-24-2013, 12:15 AM
If need be, you can dispute the charge with your credit card provider.
10-24-2013, 02:28 AM
I did not realize that I had that option. I will give IN a few days though to respond. Can't wait too long if I have to dispute the charge.
Originally Posted by skatesindreams
10-24-2013, 07:18 PM
IN never really responded correctly to my queries about the refund. I managed to call them during my work hours today and after a long process, finally talked to an Account Specialist. She said they have no record of my subscription from last week. When I gave her my order no. she said that they had a glitch last week and that's why my subscription did not go through. However, because of the glitch I received an email indicating the order no. and the subscription. That explains the log in/log out/log in infinite loop I was experiencing. I asked her why I was not informed of the incorrect email with the order no. and she had no answer to that.
I called my credit card Co. to verify that it did not get charged (it didn't). So at least I did not pay for it, but I am disappointed that I missed the entire SA, and spent numerous hours trying to fix the technical issue as well as trying to get help from IN. I am not likely to pay now. I am afraid that something else will go wrong this time, and I have experienced how difficult it is to get any kind of help from IN.
10-28-2013, 05:19 AM
Thank you! I'm using google chrome and your suggestion worked very well!! At last I can see CoC via IN. LOVE you.
Originally Posted by momnatur
10-28-2013, 04:01 PM
I'm so glad that I was able to help!
Originally Posted by rosewood
10-28-2013, 07:48 PM
- Rep Power
I'm using Firefox and it works
11-02-2013, 05:28 PM
The video works ok, not great. But I now have a much tougher time finding links to US nationals and regionals results from IN.
They just don't make it easy for you
11-02-2013, 07:28 PM
You have to use their calendar function in the Schedule & Results. Click on the little square and it lets you pick which month & year.
: At first, I was using the back key and swearing. :
Or you use my favorite method. Search in Google with site:icenetwork.com U.S. Nationals 2012 to get to the videos list
Results are still not well-handled in older events on IN. For the US events, do this (for international, use site:isuresults.com)
Search in Google with site:usfigureskating.org U.S. Nationals 2012 results
to get results.
11-04-2013, 03:44 AM
Also there's a search feature on IceNetwork. It works really well.
11-06-2013, 09:17 PM
Really regretting buying an IN subscription this year instead of TvTeka. Sucks waiting for things to be uploaded, dealing with technical issues, the weird IN site that can't get its cookies together and makes me log in a zillion times, etc. Won't make this mistake again