My ex-husband's 911 call and the 911 operator's instructions to him saved my life. I really believe it's just like anything in life. There are good operators and bad operators, and even the good ones have bad days. But having a bad day as a 911 operator could have far more serious consequences than the average job.
More than anything, this story makes me angry ... angry at the perpetrators of such a horror, angry at the cops, angry at the neighbors (even though they may have done nothing wrong). I know I should feel happy that these women are still alive, and I certainly AM happy they're alive, but all I can do now is feel angry. I would NOT be a neutral juror in this case!