I don't have a problem with paying for good honest service either, and I don't begrudge paying that money for the work of a trained professional. But sometimes you just can't tell. We had to change repair companies after the one we used to use, which was generally very reliable and trustworthy, hired a lazy relative of the owner (I'm sure it wasn't their decision). And this person consistently showed up late with no idea what the call was about, was never prepared for anything regardless, and usually had to get someone else to come in to do the actual work. We stopped calling them because we were fed up with having our time and money wasted by this goof.
And IME it's not unknown for bad companies or sleazy repair people to post excellent online reviews about themselves.



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