I have an older furnace, high efficiency, put in 1996 (life expectancy on these are about 20 years).
Well, last week on the second coldest day we've had in two years, my furnace goes out. Frantically, I called a neighbor for a recommendation. The one she referred to me said they were book until 2 days later. Cold called another outfit in town that's been around for a while, they come out, inspect and say to go with a new furnace since the repair would be too expensive ($1200) and the new furnace after rebates would come to $2800.
I had another place come out later that afternoon, recommended by a few co-workers. They tell me a part was "fried" and they could replace it for a total of $475! So I trust them and they install it for me, with a one-year guarantee on the part in case it goes out.
Today, I come to work and another co=worker who was out last week asked if I had a programmable battery operated thermostat, which I do. She said maybe it was just the batteries because hers did that, she replaced them, and it worked fine.
Here's the thing: After the furnace repairman left, the furnace ran fine for a couple minutes and then it went out - the thermostat went blank. So I hurried up and called back. He came in and said the batteries were probably dead and that he would wait in the house if I wanted to run out and buy some since I didnt have any laying around. So I went out, bought two AA's, and it works fine now.
Now I'm thinking, maybe they should have just told me over the phone to replace the batteries if I had the programmable thermostat and to make an appointment if it still wasnt running.
Is it too late now? They were very courteous and nice when they came out, but still, makes me wonder if I just wasted close to $500.
(PS - I still have the part that the replaced the new one with. Wonder if I can't take it somewhere to get tested to see if it actually was "fried")