Those rental places always seemed like a long-term ripoff to me. Now it's turned into a nightmare for one family.
http://www.wtop.com/?nid=209&sid=2368845A major furniture rental chain has software on its computers that lets it track the keystrokes, screenshots and even webcam images of customers while they use the devices at home, according to a lawsuit filed Tuesday.
The lawsuit was filed on behalf of a Wyoming couple who said they learned about the PC Rental Agent "device and/or software" inside the computer they rented last year when an Aaron's Inc. store manager in Casper came to their home on Dec. 22.
The manager tried to repossess the computer because he mistakenly believed the couple hadn't finished paying for it, the couple said. Brian Byrd, 26, said the manager showed him a picture of Byrd using the computer _ taken by the computer's webcam. The image was shot with the help of spying software, which the lawsuit contends is made by North East, Pa.-based Designerware LLC and is installed on all Aaron's rental computers.
Byrd and his 24-year-old wife, Crystal, said they paid two monthly installments of $156 for the laptop computer before deciding it made financial sense to make a final $900 payment to own the computer outright. That was in October.
The couple had a signed receipt but later learned an employee who took their final cash payment was suspected of stealing customer payments, which is why the store manager believed they hadn't paid for the computer and came to repossess it.