I'm wondering if anyone has had a case similar to this, and what they did. Some people I've talked to have recommended suing, but I'm not so sure about that, unless it'll really get us somewhere.... My parents left on vacation yesterday for Hawaii. They were supposed to fly from Vancouver to Kona at 3:30 yesterday afternoon. I came home from work last night to a phone message, left at 5:40pm saying they were still in Vancouver airport, had been bumped from their flight, now had to fly to Maui last night, they were told they'd be put up in a hotel in Maui, and would fly on to Kona this morning. Not ideal, but they managed to cancel their hotel for last night in Kona without charge, and were taking it in stride. I got another phone call this morning from my mom, who broke down in tears several times out of exhaustion & frustration, they were still in the airport in Maui. No agent met them at the airport as promised. There was no hotel. They, along with about 10 other people bumped from their flight, spent a sleepless night in the airport, trying to rest in uncomfortable chairs, sitting on planters and even wheelchairs(!). They didn't have their luggage. And here's the real kicker - they had to pay for their flight to Kona!! Everyone else had theirs comped, but somehow Air Canada did not put theirs through. I haven't heard from them since this morning, I'm hoping they're resting in Kona now. I've told them to keep the receipts for EVERYTHING, hopefully they'll at least get reimbursed for the flight from Maui to Kona. They also lost a day's rental of the car they had reserved. I think the airline should reimburse that too. They've been looking forward to this trip for almost a year, it was to celebrate my mom's recent 65th birthday....I'm so disappointed & frustrated/sympathetic for them. I hope AIR CANADA will do something to make up for this mess.... Thanks in advance.