UPS delivery problems

Discussion in 'Off The Beaten Track' started by BigB08822, Feb 8, 2011.

  1. sk8pics

    sk8pics Well-Known Member

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    I have had issues with all the major carriers at one time or another. But I do have a nice story to tell about a UPS driver. When Big Brown was racing, there was a connection between his owners and UPS, and so they named him sort of for UPS. When Big Brown was going for the triple crown, UPS made up buttons with the horse's picture on it and Go Big Brown! written on the buttons. So I really wanted a button, but I didn't run across any UPS trucks in my neighborhood. The drivers were carrying the buttons on their trucks and would give them out to anyone who asked. So, I went over to the UPS distribution center, and on my way in, I asked a driver if he knew if they still had them in the customer service center. He said he didn't think so, and that they'd given them to all the drivers to give out. I must have looked crestfallen because he said, "You really want a button? Hang on, I have some in my truck, I'll go get them." He had been leaving for the day, but he went back inside and had to go some distance to get to his truck. He came back out maybe 5 minutes later, waving a plastic bag, all smiles, saying, "I found them!" He gave me two of the buttons. I didn't have the heart to tell him I only needed one, and so I took both and thanked him. We had a nice little chat. So, since then, I have given UPS a few chances and it's worked out okay... so far. Well, except that Big Brown didn't win the triple crown.
     
  2. BigB08822

    BigB08822 Well-Known Member

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    By the way, if you go to the youtube video I posted, on the right there are a lot of related videos. Some of them are :eek: Lots of videos of UPS drivers throwing packages being caught on film. I know this tells me more about the drivers but I love that they got caught!
     
  3. Karina1974

    Karina1974 Well-Known Member

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    Not if they are performing the job the way it's supposed to be done, and putting enough focus and determination into doing every task as though their life depended on it, and beating themselves up if they make a mistake, and making note not to make that same mistake again. I attack both of my jobs; that's why at my FT job I was put back to 40 hours/week over people who've been with the company 2 and 3 times longer than I've been there and they wonder why they are still stuck at 35 hours - because I'm willing to put in the work and take on more job tasks, whereas they are not. And I have no qualms about putting in 30+ more hours/week when my temp. job is in session.

    I can't imagine too many private sector employers who would accept their workers pulling shit like not leaving the mail at the wrong address, or leaving someone's mail box open so their mail can get all soaking wet. Or doing like my parents' former mail carrier used to do - spend more time talking to the residents on his route than walking and delivering the mail. None of the places I've worked at would, that's for sure.
     
    Last edited: Feb 8, 2011
  4. overedge

    overedge Well-Known Member

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    Apparently UPS does, or else this thread wouldn't have been started.
     
  5. milanessa

    milanessa engaged to dupa

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    Who do you work for? Simon Legree Inc?
     
  6. Skittl1321

    Skittl1321 Well-Known Member

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    UPS driver just came by my house. I have a walk up porch (split level house.) He stood in the driveway and threw the package up the steps.

    No wonder he never rings the door bell.

    The DVDs look okay, but two were off their spindles- better watch them soon so I can report a problem if they don't play.
     
  7. Meredith

    Meredith what a glorious day!

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    I forgot about this earlier. On two separate occasions a UPS driver has gone out of his way to stop at my house on his way home - after his shift - after I missed the delivery of something I really needed right away. One package contained tickets to a skating event; my plane was supposed to leave early the next morning. I really don't expect this level of service, but it is wonderful when it occurs.

    allezfred mentioned the signature requirement of UPS. I wonder if the requirement differs when they deliver to a business as opposed to a residence. I don't use UPS and am unfamiliar with their labeling; I use FedEx that has an option (for an additional fee) to obtain a signature.

    I am fortunate to have never received a squashed package from any of the carriers.
     
  8. Flatfoote

    Flatfoote Active Member

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    It used to be electronics required signatures. I remember having a game software sent to me, and I had to sign for it. So imagine my surprise when my new laptop from Toshiba was just dumped on my front porch last summer. No signature, or waiting around to see if I was home (which I was, thankfully!).

    I remember when my desktop was shipped to me several years ago. I tracked that puppy online from the day it was shipped, and was so excited when it was showing "on truck for delivery" one day sooner than expected. I was peering out the door every few minutes. Imagine my disgust when I read the updated tracking info that said, "delivery attempted, nobody home." I was livid and called the carrier immediately (I can't even remember now if it was UPS or FedEx). They told me something to the effect that it wasn't supposed to arrive till the next day anyway, so too bad so sad. I lit into them like a banshee, telling them that wasn't the point. It was the outright lie that the driver said he tried to attempt the delivery when I was home all day. He never even came close to my house. Now I can't even remember if they contacted the driver and made him actually go to my house later in the day, or if I had to wait till the next day for it. Geeze, my memory is getting worse than I thought! LOL. This many years passed, now all I just remember is just the flat out lie that I wasn't home.
     
  9. VIETgrlTerifa

    VIETgrlTerifa Well-Known Member

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    Seriously.

    There are crappy workers everywhere among the good ones, even in the private sector. I know, what a surprise!
     
  10. taf2002

    taf2002 flower lady

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    I love my UPS driver. He sets stuff on the porch & then rings the bell. When I come out he is sitting in his truck waiting to see if I'm home. He then gives a wave & drives off. When I get a delivery when I'm not home he takes it to my neighbor.
     
  11. aka_gerbil

    aka_gerbil Rooting for the Underdogs

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    If at all possible, I always tend to go with USPS for shipping packages. Out of the USPS, UPS, and FedEx, I've had the best luck with the USPS over the years. Plus, if you're shipping books or dvds, you just can't beat the price for media mail. If I must, I'll go with FedEX over UPS after a certain incident in 2003.

    My younger sibling had interned in NYC that summer and had taken the small microwave I'd had in my dorm room in college. As the sibling's internship was finishing up at the end of summer, I was moving out of the apartment I lived in my first year of grad school and into a new place. Neither the new roommate nor I had a microwave, so instead of shipping the original microwave back to our parents, my sibling just sent it on to me.

    The microwave traveled all the way across country and made it to my town. Rather than deliver it (they claimed they tried, but they never left even one of those notes on the door that they'd been there and would try on another day) they put it back on a truck and sent it to the return address (my parents address). We had been watching the tracking and knew what was going on. We called and told them that the package had made it to my town, had been turned around before being delivered, and could they please send it back my way. It made it nearly my parents before they turned the package back around again and sent it 2000 miles back to me. This time it was delivered. The package was horribly, horribly mangled. I pulled the microwave out of the box and it was dented. I plugged it up and put something in it. It started emitting sparks.

    Ok. Fine. The package had been insured, so I called UPS about filing a claim. I explained the situation. They told me that my sibling would have to physically go back to the UPS store in NYC that the mircowave had been shipped from to file a claim. By this point (the shipping the microwave back and forth across the country had taken several weeks), my sibling was already back in school in LA. We explained that my sibling had done an internship in NYC, was 3000 miles away from the said store, and that going in person was out of the question. We asked if there was something else we could do. We were told that we were out of luck and nothing could be done... The whole sitution was just ridiculous, as was the unwillingness of anyone we spoke to about the matter to be able to figure out a way to file our insurance claim. Seriously, was it really necessary for someone to physically go back to the store, especially since my sibling and I were 3000 miles away and our parents 1000 miles away?

    Since that point, UPS has been my last choice in shipping.
     
  12. barbk

    barbk Well-Known Member

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    Like politics, it is all local. I hated the USPS when I lived in California. The carrier would leave notes telling me I had a package or certified mail rather than walking up a flight of stairs and knocking on my door, thus requiring me to make a trip to the post office that typically involved at least an hour and a half. Unnecessarily. And the requirement that I deal with slow clerks who epitomized the ones in the FedEx ads that FedEx got such grief about.

    Here in Colorado I have a fabulous mail carrier -- a real gem -- but my local P.O. is a PITA because it isn't staffed at all rationally and they've got some grumps. I choose to drive five miles to get to another post office that is smaller and that has much more pleasant employees and a much lower chance of being stuck in a twenty minute line.

    But I've quit using the USPS to ship packages, unless they have to go to a PO Box. I love being able to print mailing labels on plain paper and insert them in the plastic sleeve for FedEx ground, and I really love being able to waltz in to my local Fedex/kinkos (open 24 hours a day) and simply drop the package on the counter and leave. Way, way less grief than the post office, and then I get emails automatically telling me when the package has been delivered, and emails if the package has some kind of shipping irregularity, perhaps due to weather problems. And if there is a problem, the FedEx customer service folks are pretty helpful, unlike the USPS customer service folks, who are close to as annoying as some of the Indian customer service representatives.
     
  13. genevieve

    genevieve drinky typo pbp, closet hugger Staff Member

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    :huh: I know you said "should", but you do realize that seniority benefits are widespread outside of union jobs, right?

    Oh the drama! :drama:

    Sorry, but if I had an employee who handled every task like their life depended on it and beat themselves up over every mistake, I would be looking for a reason to get rid of them. Focus and accuracy are always going to be assets, but anyone that tightly wound is bound to be a real PITA. It's more important that someone be able to prioritize their tasks and move through mistakes.
     
  14. danceronice

    danceronice Corgi Wrangler

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    Yes, but rarely are they able to enforce it the way union contracts will. With private-sector, non-union jobs, you can make cuts and layoffs based on performance, or simply on who it makes the most economic sense to terminate. Unions? Seniority rules. Fortunately the day is coming they're going to break that, especially for teachers unions, and be able to lay off based on performance so they can keep the ones actually doing a good job.


    This is also true. There's a difference between doing your job well and realizing that some things are more important than others, even at work. The only people where even ALMOST every task is a life or death decision are medical personnel and veterinarians.
     
  15. genevieve

    genevieve drinky typo pbp, closet hugger Staff Member

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    And often those with the most seniority are the ones let go first in the name of "economic sense", with little to no regard to performance. Six of one, half a dozen of the other. There are slackers in all areas of the workforce, people who are rewarded for subpar performance, and the wrong people are often the first to go during layoffs whether there's a union involved or not.

    and air traffic controllers...there are actually a lot of jobs that involve constant careful attention, but those are specialized industries.
     
  16. Gypsy

    Gypsy Watching the Leaves Change!

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    Well, I feel I need to say something in defense of unions.

    Yes, I have a union job, but work very hard, and pay fairly high dues to the union.

    For myself, I do a lot of work that is not in my classification because that is just who I am, and I know many others who do the same. Many union workers are very proud of the job they do. Unfortunately there are some that do the bare minimum and hide behind the union rules to slack off, knowing the union will protect them. Which is actually a fairly small number. And believe me, I have seen this first hand and absolutely hate that part of being in a union. The reason I think it looks like a bigger problem is the ones who take advantage of the protection are the ones who make the news.

    I also worked at a non-union job, and it was miserable. With no protection, the employer was free to take advantage of some of the employees however he saw fit. There was one set of rules that applied to some of the workers (two hour lunches, not following safety rules etc), some that applied to the rest of us. I was expected to answer the phones and work my lunch because we were such a small company. One day he wanted me to pick up cigarette butts because the Fire Marshall was on the way for an inspection. (Did I mention this was a printing company with hundreds of flammable inks & thinners that some employees were allowed to smoke while using?) Then my boss, the owner felt that since I was just sitting there anyway, answering the phone wasn’t really “working” so I should take my lunch at my workstation so I didn’t miss any calls. Mind you my work station was also surrounded by chemicals so that I didn’t feel comfortable having anything to eat. We did not receive fair wages for the work we were doing. And yes, I did try to report what was going on to the authorities, but nothing was done and then my job got even worse. (I got out of there as fast as I could)

    That said, I think there should be more accountability for union workers (I am all for it!). No one should keep a job simply because they are protected by a union.

    The biggest problem is in some industries they are a necessity to make sure people are protected. If companies would be responsible and fair to all employees and follow necessary safety rules that would be great. I just don’t see them doing it when the greed of a bigger profit margin is in sight.

    Okay…I will get off my soapbox now.

    Back to the topic at hand.

    I have had good and bad experiences with USPS, UPS & FedEx. (I was a shipping and receiving clerk for 16 years)
    Recently my complaint has been with the post office. We send out Airport Directories to all airplane owners every year with updated information and had no major problems until this year.

    This year they have a new machine (they laid of 50 employees that used to do the job) that sorts all small packages and we have had so many packages come back empty. This has never happened before. They have even been delivering the empty packages to the recipient and they asking them for postage due because of the special handling (they put the envelope into a plastic bag that states it is empty!!! DUH!). When I called them to complain, they had every excuse in the book as to why it is not their fault the packages are damaged. Um..they were just fine when they left here on their trucks.
     
  17. Hannahclear

    Hannahclear Well-Known Member

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    Yeah, if we could just get rid of those stinking unions, things would be great. I'd love to work in a factory for 12 hours at a whack for a few hundred a month. Seven days a week would be awesome too. It'd be like back to the 1880s! What could go wrong?

    As for the topic of the thread, my experience with UPS and USPS has been pretty unremarkable. I think it's the luck of the draw.
     
  18. zhenya271

    zhenya271 Active Member

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    I've been tracking a package shipped by FedEx, yesterday the package made it to my town and this was the updated message: Arrived at local Post Office - Allow one to two additional days for delivery. One of the boxes next to it was USPS. Is the norm for deliveries where a signature isn't required? I've never noticed? I was happy that it was being shipped FedEx, now I'm disappointed that it's being delivered by the USPS.:(

    I do agree though that it is not just limited to the company, but has to do with the individual carrier, or maybe a whole local group maybe as far as deliveries go.
     
  19. Aceon6

    Aceon6 Get off my lawn

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    That's FedEx Smart Post service, not FedEx Home Delivery. Smart Post is subcontracted to USPS for delivery. Companies like Amazon and Sears will send a pallet of shipments via FexEx, and they will be broken down at a USPS hub. Sometimes, you'll be able to track the pallet as it makes its way near you, buy you won't be able to track the last steps.

    Home Delivery stays with FedEx the whole time.
     
  20. zhenya271

    zhenya271 Active Member

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    Thanks, Aceon! It was Lancome. It was was also free shipping, so I guess, I can't really complain.
     
  21. ArtisticFan

    ArtisticFan Well-Known Member

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    Had my another fun experience today with UPS again. I had ordered a new console table for our living room through Kirklands. It was a sale that I couldn't resist and they didn't have it in stock at the store.

    I will admit that it arrived two days before I expected it. However, when it arrived there was a huge hole in the box and the packages of screws, nails, etc. were hanging out of the box. My favorite part was that it was leaned up against the front door to the point that I couldn't open the door. I had to go back outside and try to move the box so I could get the door open and get the box in the house. No such luck...it was so heavy that I almost pulled something trying to move it. So I'm sitting on my steps thinking that I'll call my hubby when I look at the diagram on the box and see that it is not what I ordered. It was a dresser and not the console table. So I'm about to get mad at Kirklands when I see it isn't my name or address either. It is my neighbor about half a mile down the road. So I call her and find out that sure enough my console table is there. Our husbands got to switch the packages when they got home.

    I tried calling UPS, but first they told me that I would have to talk to the shipper. I explained that the shipper was right and that UPS had mixed the packages up. She told me that she could "start an investigation" but that it would take 3-5 days to have someone out to remove the package. So I was supposed to have a box blocking my front door for up to five days? Thank goodness for the hubbies.
     
  22. skatemommy

    skatemommy Well-Known Member

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    Many moons ago before the electronic delivery system scanners now used by the Big 3, UPS delivered a big screen TV to our sorority house that some neighbor won in a sweepstakes. We were SO tempted to pawn the darn thing because it was state of the art back in the 80's. But we tracked down the guy even though there would have been NO trace of it coming to our house!
     
  23. PDilemma

    PDilemma Well-Known Member

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    I was at my parents' house today and got there before they got back from my mother's surgery follow-up appointment. While I was waiting for them, USPS rang the doorbell, dropped a package and took off before I came to the door.

    So much for the notion that they do better than UPS.
     
  24. Meredith

    Meredith what a glorious day!

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    I have had good and bad experiences with UPS, USPS and FedEx. I really do appreciate my mail carrier, though. He is friendly, courteous and best of all, reliable! The Post Office staff where I live is the same. The service I receive at home is so much better than at my office, when some days, the mail is not delivered at all!
     
  25. Prancer

    Prancer Jawwalking Staff Member

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    Unless a signature is required, that's how USPS, UPS and FedEx all do it here.

    I'm another whose had almost all good and a few bad experiences with all three.
     
  26. milanessa

    milanessa engaged to dupa

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    The only one I've ever had a major problem with is DHL. :lynch: