It's actually really hard to judge from the article exactly what happened. But lets say, the school promised they'd prep the kids for that kindergarten entry test. And instead her precocious 4 year old was put with 2 year olds and doing 2 year old appropriate activities. May be she was telling her parents that she is bored. That would not be what was advertised by the school. And if you are paying $19K, you expect what you paid for. You expect the product as advertised. Imagine that she complained and the school blew her off as they've already pocketed the non-refundable tuition. So she felt stuck and the way out was to sue for tuition and put her in another school.