IN subscription for Oly season includes GP, Euros, 4CC and Worlds :)

Discussion in 'TV ALERTS' started by Debbie S, Aug 12, 2013.

  1. jlai

    jlai Title-less

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    I found some of the old content but it said I don't have a subscription, though I auto-renewed in August.
     
  2. DORISPULASKI

    DORISPULASKI Watching submarine races

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    It was working for me, but now it is not.
     
  3. maureenfarone

    maureenfarone Well-Known Member

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    I have some very unpleasant news from IN. When the letter came out back in August about autorenewing there was a sentence about having the opportunity to upgrade for an additional $40.

    Guess what?? I signed up for the season pass for $39 on autorenew. If I want to watch anything other than the 2013 season I would have to pay an additional $40 for that privilege. I am floored that IN did not put any information out about this other than the one sentence in that August email.

    I just spent close to 45 minutes on the phone with technical support, higher up technical support, and the billing department and I was told that, yes, they are adding more archives, but unless I was willing to pay the additional $40 I would not be able to view them.

    I tried to NOT SCREAM!!! I did tell everyone I spoke with that one sentence with no real information was not sufficient. Personally I don't care about speed skating at all. Yet, for my $39 I am getting speed skating, but not getting the figure skating archives. That situation is really not acceptable.

    Yes, I am very grateful for the on demand competitions available this year. However, the recent SLC competition was difficult to access at times and I had to call IN for help. When we get to other competitions like the GP series how is the on demand really going to work?? Is it going to mean calling IN, waiting for 20 minutes to talk to a tech specialist and then going through several steps to actually watch anything??

    The other issue I had today when I called was that all I got until after 10:30 a.m. Eastern time was a recording that the office was closed and the regular hours start at 9:00 a.m. Eastern time Monday thru Friday. I was out doing errands and by 2:00 p.m. I did get an answer rather than the recording at IN.

    Sorry for the rant, but I am just really angry right now.
     
  4. jlai

    jlai Title-less

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    Icenetwork! (first time I'm really peeved at them)
    Well, that clears things up for me. Looks like I have to pay another 40 to see any old stuff. But then, the rate they have been uploading old content, maybe I don't even have to worry about upgrading
     
  5. Skittl1321

    Skittl1321 Well-Known Member

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    Why is Icenetwork only streaming the last two groups of all the events at nelbelhorn? That makes no sense; do they really think we aren't interested in 2/3 of the skaters? Especially because Miki Ando is in Gr. 1 of the short, Ashley Cain group 2 (3?) and Davis/Brubaker in Group 2 of pairs! As a USFSA funded website, you'd think they'd schedule to show the Americans! I also wanted to see Takahashi and Tran with their new partners. I'm annoyed! It's not like the last groups are filled with amazing high level skaters- sure, there are some, but it isn't so filled with greatness it makes sense to skip the first groups.
     
  6. Simone411

    Simone411 aka IceSkate98

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    Just sharing some more information. I called to make sure that my account was set up with auto renew for next year and it is. The reason I had to pay 49.99 is because I didn't renew my membership with USFSA (Friends of Figure Skating) for this year. So, therefore, I didn't receive a code from USFSA for the discount.

    I also asked the customer specialist about the archives and why I couldn't find anything. I explained that I wanted to watch some of the 2013 Worlds Championships. The customer specialist told me to keep checking back because they were still working on the new website. She said that the acrchives would eventually be added back to the new website. I went one step further and asked if I would have to pay anything extra besides the 49.99 in order to watch videos when the archives were added to the new website. The customer specialist said that I wouldn't have to pay anything extra in order to watch.
     
  7. nylynnr

    nylynnr Active Member

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    FWIW I have a subscription and Simone411's post above is my understanding of how it works -- in order to receive the discount you must auto renew. The archives will be added to the newly designed website and there will be no charge above the $39.99 (or $49.99) figure skating subscription to view them.

    Speed skating events (worlds, Europeans, etc.) are not included in the figure skating subscription. A speed skating pass may be purchased separately OR you can purchase a "premium season pass" that includes figure skating and speed skating.
     
  8. Debbie S

    Debbie S Well-Known Member

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    I just logged in via the link Doris posted above and I got a message that I would have to upgrade for an additional $40 to view what I clicked on (I think it was one of the Regionals, whatever was near the top of the page). They are calling that the "Ice Premium" package as opposed to the "Ice Figure" package that I already have.

    On another note, I tried (using the main link) to view video from the SLC event. It's just about impossible to find it - the prominently displayed video links on the event page only show you the winners' skates. The boxes below have additional vids and I found the one for the SD - I guess you have to keep hitting the back button to see more vids? Why can't they just list the events in a vertical layout and link the video next to each, like with the previous site? Is this some idiot's idea of how to make the website more user-friendly?
     
  9. Sylvia

    Sylvia On to JGPF & GPF!

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    Posted today by IN in their forum: http://forums.prospero.com/n/pfx/forum.aspx?tsn=32&nav=messages&webtag=icenetwork&tid=3353
    (I recommend posting over in the IN forum since they are responding to some of the complaints there.)

    Apparently this message shows up in error and those of us who have purchased this season's figure skating subscription should be able to access the archived videos as soon as they have been moved to the new video player.
     
    Last edited: Sep 25, 2013
  10. purple skates

    purple skates Shadow dancing

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    I just tried it and had no problem (clicked on 2012 EGL Regionals). I signed up using the code I got from USFS due to being a member - maybe that makes a difference?
     
  11. Debbie S

    Debbie S Well-Known Member

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    Thanks, good to know! (as long as the new player works and doesn't freeze/skip :shuffle:)

    Nope, I'm a USFS member, too. I was auto-renewed (maybe that's the difference?).
     
  12. purple skates

    purple skates Shadow dancing

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    Maybe its because I was fresh meat (never had an Ice Network account under that particular email address) and you were used goods, being auto renew. :p ;)
     
  13. maureenfarone

    maureenfarone Well-Known Member

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    Well, color me totally confused! I'm not a member of USFS, but I did auto renew for $39.99. During my conversation with tech support, advanced tech support and customer service I was definitely told that to look at 2012 or earlier I would have to upgrade to the Ice Premium package rather than the Ice Figure package that I paid $39.99 for. At the moment I can't even watch the 2013 U. S. Nationals.

    I certainly hope that eventually I will be able to watch the archives....without paying any additional money!
     
  14. Simone411

    Simone411 aka IceSkate98

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    I believe that is the case because the link to those archives is from the old website. The customer specialist that I talked to today did say that they were still working on the new website and would be adding the videos from the archives eventually. She said to keep checking back and I also wouldn't have to pay anything extra to watch the archived videos once they were added.
     
  15. Vash01

    Vash01 Fan of Julia, Elena, Anna, Liza, and Vera

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    I finally paid $49.99 for the subscription (although I should have been allowed to pay only $39.99 as last year's subscriber). HOwever, I was unable to access any videos. I kept getting a strange message- if you are already a subscriber, log out, then log in again. So I logged out, and clicked on log in. Nothing happened. It just showed my profile. IN is extremely frustrating. I will call them tomorrow and if they cannot fix the problem, I will just cancel my subscription. Why should I pay if I cannot access the videos of past competitions (I was trying for Nebelhorn, and also Evening with champions)? Unfortunately I cannot be on the computer at work and be talking to them at the same time.
     
  16. misskarne

    misskarne #408

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    Vash, the Evening with Champions interview video was free and available to non-subscribers.
     
  17. maureenfarone

    maureenfarone Well-Known Member

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    It seems that the info I was given last month wasn't correct. For my $39 I can view the archives. The Evening with Champions isn't the show - only brief interviews with the skaters. I do see some coverage of Nebelhorn, but I think it is only the last 2 groups of dance and pairs. I couldn't find anything from Nebelhorn for ladies or mens......but the website is a real pain IMO and maybe I just haven't found it.
     
  18. Simone411

    Simone411 aka IceSkate98

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    Vash, when did you pay for the subscription? If you just recently paid for it, then it might take a day or so before you can view the videos. Try again later, and there are now some teleconferences from Skate America at IN that you should be able to listen to. Here's the link to Ashley Wagner's teleconference:

    http://web.icenetwork.com/video/topic/59551286/v31124119
     
  19. rfisher

    rfisher Satisfied skating fan

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    IN only showed the last two groups.
     
  20. Sylvia

    Sylvia On to JGPF & GPF!

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    This is IN's 2013 Nebelhorn Trophy event page: http://www.icenetwork.com/schedule/2013/09/2013_nebelhorn_trophy
    If you click on "See All Video" at the bottom, more Nebelhorn videos will appear in "Event Highlights". I see individual videos, as well as free skates (final 2 groups) for ladies & pairs & free dance, but not the men's FS. I don't see the last two groups of short programs for any of the disciplines displayed, only a few individual videos.

    ETA: I don't see a video for Oda's winning Nebelhorn FS - will go ask about it over in the IN forum at some point. I know the very few people they have working there are in the middle of uploading videos from the first 3-6 U.S. Regionals.
     
    Last edited: Oct 17, 2013
  21. Vash01

    Vash01 Fan of Julia, Elena, Anna, Liza, and Vera

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    But I paid the subscription and still could not view it.
     
  22. Jessica

    Jessica Active Member

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    Right now you can access Oda's FS from the front page. Of course that could change with SA starting.

    I love being able to see all the competitions live but trying to navigate IN is very frustrating when it used to be so easy.
     
  23. Vash01

    Vash01 Fan of Julia, Elena, Anna, Liza, and Vera

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    I tried to access IN from work and it did exactly what it was doing at home, when I tried to access a video (Nebelhorn, in this case). It asks me to log out, then log in. However, when I follow those directions, nothing happens. No access to anything. Both my computers have windows XP, so it's not like I am using an ancient computer.

    I am going to call their help desk tonight from home and see if they can make it work. Otherwise I expect them to give me a full refund.
     
  24. Sylvia

    Sylvia On to JGPF & GPF!

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  25. acraven

    acraven Well-Known Member

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    I had exactly the same experience yesterday. I think my problem is that the subscription had not auto-renewed, although I received two emails saying that it would. I finally went through the subscribe process, and I now seem to have access.

    Telephone support has been nonexistent so far. The website says the phone hours are noon to midnight, which is odd, but that's what it says. When you actually call, the recording says 9 to 5 Eastern time, but as of 10 AM Eastern time I was still getting that recording. I don't know whether the lines are busy and the wrong recording is being used or they really have no coverage. I'd be tempted to try email at this point if I hadn't (apparently) solved the problem.
     
  26. Vash01

    Vash01 Fan of Julia, Elena, Anna, Liza, and Vera

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    That's exactly how it went for me. Since I am on PST (3 hours behind), I assumed that their phone support would be available till 9 pm my time. When I contacted them after going home (around 8:30pm), I got the recording that they would be open only till 6pm PST. I could not contact them before going to work this morning, so I am planning to try Sat. morning, and see if I have any luck with their tech support.

    Earlier, I had emailed them about the problem. First, I got the immediate email saying - we have received your email and someone will contact you. That someone did reply to the email but only directed me to their FAQ, which are not easy to see on their website. I tried the tech support link and it had directions for what to do if you have IE/Firefox/MAC, etc. I use Firefox but their instructions did not match what was on my screen.

    In the meantime I am afraid that I may miss the deadline to cancel (I should have read the cancellation policy first, but I did not think I would want to cancel). IN has been just a nightmare. Why did they change what was working last few years? I am frustrated.
     
  27. Vash01

    Vash01 Fan of Julia, Elena, Anna, Liza, and Vera

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    It's Saturday morning now. I am still experiencing the same problem. I cannot access the live feed nor the videos. It just asks me to log out then log in, then back to my account when I do that. It's a vicious circle. Once again, I called IN to get tech support, but their office is closed until Monday. Really? When the most important event is going on, there is no support? I have sent them an email to cancel my subscription and give me a full refund. If they refuse to refund my subscription, I am going to contact a consumer protection agency and raise h*ll. This is totally unacceptable. The problem is not with my computer (I have tried two different computers) or about me not having a certain player. When you look at this vicious circle of log out/log in, you just know that it has nothing to do with a player or link or video. I am furious. I will never deal with IN ever again.:mad:
     
    deltask8er and (deleted member) like this.
  28. Morgail

    Morgail New Member

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    I had the same issue that Vash01 and acraven had (stuck in that log out-log in loop). I assumed my subscription would renew (got multiple emails about it), but I just went back through 3 months of credit card statements, and sure enough - no renewal charge from IN. Just re-subscribed, and now I have access.
     
  29. crzesk8dad

    crzesk8dad Active Member

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    I haven't been on IN in a while, but now that we are in qualifying season in the US, I went on line. Forgive me if my complaint has been already been voiced.

    My complaint about the new IN, is that it is too hard to find regionals results. While I want to see what is going on at Skate America, there are other events going on. I'm not too sure about the addition of speed skating. I'm not against it, and probably would be for it, if using IN was easier.

    If IN is going to be the international pipeline of ice sports, fine. Then, usfigureskating.org should be carrying the regional scores. Just my not-so humble opinion.
     
  30. Vash01

    Vash01 Fan of Julia, Elena, Anna, Liza, and Vera

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    At least you got access. I paid the subscription and i have an email receipt for it, but no access. IN su*ks.

    It seems I can access the Russian link, but right now they are showing SD from yesterday. I missed the entire pairs SP.