Ice Network Subscription Help

Discussion in 'Moves In The Field' started by babbyrabbit, Oct 15, 2012.

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  1. babbyrabbit

    babbyrabbit Active Member

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    I got an email in Aug stating as a previous subsriber and US Figure Skating member i would get the 20.00 price.

    But it never renewed and its saying i have to pay the 40.

    Does anyone have any ideas or a code?

    Thanks
     
  2. gkelly

    gkelly Well-Known Member

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    I had the same problem, because the credit card I had used was compromised at one point last year and a new one issued with a different card number, so the automatic renewal didn't go through.

    I contacted Ice Network by phone and gave them my information from the August offer, and they were able to process it with my new card number. I needed to give my USFS membership number.
     
  3. LilJen

    LilJen Well-Known Member

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    I had the same problem as gkelly. It was a pain in the rear, but I *finally* reached an actual human being through their phone line and the problem was fixed very quickly.
     
  4. FigureSpins

    FigureSpins New Member

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    You should have received an email in August with a code unique to your email ID. The USFSA member discount offer is good through 10/22. If you don't have the email with your code, contact either Icenetwork customer service or the USFSA membership department.

    http://skatingforums.com/index.php?topic=3836.msg43430#msg43430
     
  5. Vash01

    Vash01 Fan of Julia, Elena, Anna, Liza, and Vera

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    I made a big mistake. I renewed last night for $39.95 using a regular credit card. I do remember getting an email from Icenetwork about renewal, but can't remember the amount.

    Is there anything I can do to get part of my subscription back?
     
  6. babbyrabbit

    babbyrabbit Active Member

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    Does it take a while for your videos to play? I subscribed like an hour ago and it still wont let me watch anything and asks for me to subscribe. I even got an email confirmation saying i subscribed. Boo

    I hope it works by morning so I can watch the final rounds of regionals :)
     
  7. Sylvia

    Sylvia On to Nationals!

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    U.S. Regionals and Sectionals are not streamed live on IN (never have been) -- videos are only available on demand, usually 1-2+ weeks later. NWP Regional videos are up and North Atlantics are going up.
     
  8. Vash01

    Vash01 Fan of Julia, Elena, Anna, Liza, and Vera

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    I just checked the email I had received in Aug. from icenetwork. They offered to automatically renew it for $39.95 (not $20). Now I am wondering if my card got charged twice, because I renewed it on my own last night.
     
  9. LilJen

    LilJen Well-Known Member

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    CALL THEM!!!
     
  10. leafygreens

    leafygreens Well-Known Member

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    I had trouble with where to put the code as well. I was going to call them but ended up finding an area within my profile where I could paste the discount code (from the email that was sent out). It worked thankfully.
     
  11. genevieve

    genevieve drinky typo pbp, closet hugger Staff Member

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    Ice Network has tech support - why not give them a try?
     
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