I have HAD IT with Time Warner Cable!! The cable and internet service at my mom's house went out at 12:15p on July 11. The rude and snotty "customer service" agent tells me that July 16, yes FIVE DAYS LATER, is the soonest they can get a technician out there, and they don't seem to think its a problem that we sit there for FIVE DAYS with no TV service at all, and no internet. Thank gawd she didn't have phone service with Time Warner or we'd be without phone service for FIVE DAYS as well!! Well bu-bye Time Warner! You just lost two life-long customers ... my mom's house AND mine!! (rant over!) So I am definitely going to DirecTV now, but their website is confusing. Do they have offices where you can go talk in person to a sales rep, or is it all over the phone? Cause I hate dealing with stuff like this over the phone! I want to talk to a live person I can see. I want to make sure I buy the right package to get the channels I want since it seems like you are locked into those packages for a set amount of time. I definitely want Universal Sports, so what package do I have to make sure I get? Do you ever have problems with their service going out, and being told you have to wait FIVE DAYS before anyone does anything about it?? (rant again!). I don't know anyone who has a dish, but its like a bowl, right? Does it fill up with snow and what happens when it does? Do you have to go on your roof and clean out the snow? How is the internet service with them? Is it high speed and you can watch streaming video with no problems? Or do you get your internet access elsewhere? I'm talking watching 'Ice Network' of course; I don't really watch steaming movies. I just want Ice Network to stream with no problems. Stupid question, but can you hook up a VCR to it like a cable box so I can tape when I am not at home? Also a DVD player? I've given up "taping to keep" because I never go back and watch my tapes, but I still want to be able to tapes my shows, and skating, when I am not at home or have a double conflict (two shows on at same time). Any other issues I should be aware of moving to DirecTV?