Trouble with subscriptions?

[SHARPIE]

Hi, if you have suddenly lost access to parts of the board that you should have access to, can you please PM me?

Please include your paypal email and I will get to it.

 

[snowbird]

Dear Sharpie,
For some reason the places on the home page where I would normally enter my screen name and password have been missing so I can't access the private forums.
I'm getting close to renewal time and would like to renew. I suspect I won't get a letter prompting me to PayPal. Has allezfred suspended me or what?
Sincerely,
snowbird

 

[SHARPIE]

Hi Snowbird, sorry I have only just seen this post! Best to PM me. You're showing as having an active 3 month subscription which ends on August 18, certainly not banned as you have been able to log in and make a post

 

[snowbird]

Dear Sharpie,
I'm past my subscription date but haven't gotten a notice or an email to prompt me to PayPal.
Sincerely,
snowbird

 

[SHARPIE]

Thanks for bringing it to my attention. I'll look into it.

 

[FiveRinger]

Hey guys....I renewed my Premium Membership yesterday and I have ads, which I don't usually have. And I've just noticed that I no longer have access to private boards. Can someone help me with this? Thanks.

 

[SHARPIE]

Hi, I've asked Server Guy to sort this out. How long did you purchase a sub for? We'll start it for the duration as soon as it's fixed.

 

[FiveRinger]

Hi, I've asked Server Guy to sort this out. How long did you purchase a sub for? We'll start it for the duration as soon as it's fixed.

Thanks, Sharpie. Mine is for 6 months.

 

[Server Guy]

Thanks, Sharpie. Mine is for 6 months.

Done.

 

[NinjaTurtles]

I have the same problem too now. I'm seeing ads and can't access private forums, but I have a premium subscription through next year. :/

 

[FiveRinger]

Done.

Sorry guys...I'm still having the same problem.

 

[jkl]

I can't find where it tells me when my subscription expires.
Thanks.
jkl

 

[Japanfan]

I can't find my subscription info either, it is not on the profile page where it used to be - but I know it expires very soon.

 

[Reuven]

Click on your name in the upper right hand at the top of any forum, then click on account upgrades. Should be at the bottom of the list under “Purchased Upgrades.” At least mine is.

 

[peibeck]

I still don't see the 2-year or life subscription possibilities on the renewal tab. Have those gone away? My membership expires this month on the 31st. Will I have those options after it expires? (I plan on getting the 2 year subscription if it's still available.)

 

[SHARPIE]

I've withdrawn life subscription, 2 year should still be available. I will check tomorrow, I've been away for the weekend

 

[TygerLily]

Click on your name in the upper right hand at the top of any forum, then click on account upgrades. Should be at the bottom of the list under “Purchased Upgrades.” At least mine is.

I keep checking there, but it just gives the options for subscriptions and doesn't give an indication of when my current one ends. I can't for the life of me remember when I last paid.

(Checked on both mobile and regular web browser)

 

[Japanfan]

I keep checking there, but it just gives the options for subscriptions and doesn't give an indication of when my current one ends. I can't for the life of me remember when I last paid.

(Checked on both mobile and regular web browser)

It is listed under 'Purchased Upgrades' at the bottom.

 

[SHARPIE]

I've withdrawn life subscription, 2 year should still be available. I will check tomorrow, I've been away for the weekend

@peibeck, it's definitely still there.

 

[NinjaTurtles]

I have the same problem too now. I'm seeing ads and can't access private forums, but I have a premium subscription through next year. :/

Just bumping this up, is this a problem for others? I can see my subscription through August 2015, but I'm seeing ads and can't access the premium members area.

 

[Rex]

Tried to renew last night; did not get a confirmation that my credit card was accepted.

 

[Kasey]

And I'm just blind and stupid I think, but I can't find "my paid subscriptions" (I think that's what it was called in the old software)....I don't know when my paid subscription expires.

 

[TygerLily]

Mine wasn't showing up anywhere (felt very blind and stupid), so I checked my PayPal receipts: I last paid August 8, 2013, so it looks like my subscription may have fallen through the cracks with the board switchover.

I paid again tonight, but my subscription should probably be back-dated.

 

[SHARPIE]

Thanks Tyger Lily. Can you PM me your paypal email address?

 

[Server Guy]

Taking a look at these issues now. For the record, your subscriptions (active and ones you can purchase) can be found here: Account Upgrades

 

[Server Guy]

Just bumping this up, is this a problem for others? I can see my subscription through August 2015, but I'm seeing ads and can't access the premium members area.

Should be sorted now.

 

[SHARPIE]

Tried to renew last night; did not get a confirmation that my credit card was accepted.

@Rex that would be a paypal issue and not something for us to sort out.

 

[NinjaTurtles]

Should be sorted now.

Thank you!

 

[Kasey]

Taking a look at these issues now. For the record, your subscriptions (active and ones you can purchase) can be found here: Account Upgrades

Hehehe, thank you....*note to self: scroll to the bottom of the page!*

 

[peibeck]

@peibeck, it's definitely still there.

@SHARPIE Thanks. Honestly it wasn't there when I wanted to re-up; kind of weird. It was there as of the last day of my subscription. Anyway, it's there now and I am happily re-upped to my two year snark status. Yeah!