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Vash01
08-17-2011, 06:27 AM
First of all, please allow me to apologize for the length of this post.

Until recently my feelings toward the US Postal Service were fairly neutral. I even sympathized with them at times because fewer people are using them. Since last year though I started seeing how incompetent they were, and getting worse. I heard from others what had happened to -for example, their certified mail that never reached the destination, not getting reimbursed when an insured parcel was not received, mail being placed in the wrong boxes, and so on.

It all culminated in my most recent experience. I was on vacation for a month. I had my mail held at the P.O. for 30 days, which was the maximum length of time they hold. When I returned, I fully expected to find my mail delivered, as I had requested, in my locked mail box which is about 50 yards away from my home.

Instead, the friend who picked me up at the airport told me that when she went to my house to check if everything was OK, she found a bundle of accumulated mail at my door. I found this shocking because the PO always expressed concern over leaving mail overnight in LOCKED mail boxes, because mail thefts have taken place in this city. For them to leave it outside my door, inviting someone to walk away with it, was opening door to identity theft and other possible crimes.

I called the USPS 800 number to complain about it. They recorded my complaint and forwarded it to my local PO. The supervisor from that PO kept leaving me messages on my work phone at odd hours when I could not possibly be there. That was a small matter. However, when I finally did reach her, she was extremely rude, and defended leaving the mail outside. She said it could not fit in the mail box, so the PO did me a favor in leaving the mail outside, otherwise I would have to go to the PO to pick it up. I would have rather gone to the PO to pick up the mail than to risk getting it stolen.

First of all, there are two very large mail boxes with locks next to the group mail boxes we have in my neighborhood. Whenever an object cannot fit in the regular mailbox, the mailman leaves it in the big box and leaves the key in my mailbox, so I can get it. From the size of the bundle, I dare say they could have fitted two of those in the large mail box. So her claim had no merit. I tried to talk to the woman but she kept interrupting and not letting me speak. She was one of the rudest person I have ever dealt with. She went as far as saying that since I received the mail, it was not stolen, so it means they did the right thing.

How can I assume that someone did not remove a part of the mail from my doorstep and how can the PO say that I received ALL the mail? Theoretically it cannot be proven. I asked for her supervisor and I was told she was on vacation. I had enough of this nonsense and I hung up.

I called the USPS 800 number again to see who was the highest authority for USPS in Arizona and I was told there wasn't any, other than the local PO, meaning the person I had talked to. It was shocking to me that they had no concern at all for the customer. When I said I wanted to write a letter to the USPS (I had already experienced what happens when I try talking to them by phone), I was given the address of 'Consumer advocate' in Washington DC. I don't even have to guess that my complaint will find the trash can without anyone of significance seeing it. Even if they did, I have already seen the attitude of postal workers- they can do nothing wrong, even though I keep seeing the mistakes they make. Everyone makes mistakes, but it's their attitude that is most bothersome. A simple apology would have satisfied me in this case.

I will still write to that address they gave me, but I have no expectation of anyone from the USPS admitting what they did was wrong.

I am thoroughly disgusted with the USPS, and if I had a choice, I would not use them at all. Someone at my work said it was going to be privatized. May be that's the only way they will improve, because a profit seeking business is not going to slam a customer like that.

overedge
08-17-2011, 06:44 AM
That really sucks. I can see why you are so POed.

Being an evil Canuckistani I am not sure of the "chain of command" for the USPS, but would it do any good to contact your congressperson's constituency office to see if they could put you in touch with someone at the USPS who might take your concerns seriously?

BigB08822
08-17-2011, 06:47 AM
For years and years they had no reason or desire to improve or worry about customer relations. Now it is a must but they haven't figured out how to do it, it seems. I do agree, the ONLY way they will give a damn is if they are privatized and ideally, in competition. I don't know if there will ever be competition on a large scale, though.

Spinner
08-17-2011, 06:52 AM
So funny you post this now. I sent a package to a friend in Australia on July 21. She just told me it still hasn't arrived. When I put the customs form number in the tracking tool on the USPS website, all it says is they received it at the location I dropped it on that date. No other progress. I'm going to stop by there tomorrow to find out where the hell it is. I truly hope they didn't lose it because one item is not able to be replaced. Grrr....

Flatfoote
08-17-2011, 06:54 AM
<snip>...... May be that's the only way they will improve, because a profit seeking business is not going to slam a customer like that.

Ya wanna bet? I get treated like crap by CSR's all the time in all kinds of businesses.

That aside, it really sucks you had to endure that. Perhaps their attitude is the way it is cause they know there's nothing you can do about it.

Vash01
08-17-2011, 07:02 AM
Ya wanna bet? I get treated like crap by CSR's all the time in all kinds of businesses.

That aside, it really sucks you had to endure that. Perhaps their attitude is the way it is cause they know there's nothing you can do about it.

That's part of it, I am sure.

What's CSR? Customer Service Representatives?

Vash01
08-17-2011, 07:06 AM
That really sucks. I can see why you are so POed.

Being an evil Canuckistani I am not sure of the "chain of command" for the USPS, but would it do any good to contact your congressperson's constituency office to see if they could put you in touch with someone at the USPS who might take your concerns seriously?

Thanks. The thought to write to a senator did cross my mind. I may do it and see what happens.

UMBS Go Blue
08-17-2011, 07:10 AM
...because the mail never stops (http://www.youtube.com/watch?v=ZgQGbD47aZA) :shuffle:

Vash01
08-17-2011, 07:13 AM
...because the mail never stops (http://www.youtube.com/watch?v=ZgQGbD47aZA) :shuffle:

LOL......thanks for lightening things up.:lol:

vesperholly
08-17-2011, 10:01 AM
So funny you post this now. I sent a package to a friend in Australia on July 21. She just told me it still hasn't arrived. When I put the customs form number in the tracking tool on the USPS website, all it says is they received it at the location I dropped it on that date. No other progress. I'm going to stop by there tomorrow to find out where the hell it is. I truly hope they didn't lose it because one item is not able to be replaced. Grrr....

Customs numbers are not the same thing as tracking numbers. I (cautiously) ship worldwide on eBay, and they caution over and over again that you cannot use customs numbers like they are tracking numbers, because they are not treated as such by postal workers. In order to have true international tracking, you have to buy it separately - typically at about 3 times the postage price :shuffle:

Most likely, Australia customs has your package. Unfortunately, customs can be wildly inconsistent in their release of packages.

John 3 17
08-17-2011, 10:25 AM
So funny you post this now. I sent a package to a friend in Australia on July 21. She just told me it still hasn't arrived. When I put the customs form number in the tracking tool on the USPS website, all it says is they received it at the location I dropped it on that date. No other progress. I'm going to stop by there tomorrow to find out where the hell it is. I truly hope they didn't lose it because one item is not able to be replaced. Grrr....

Similiar thing happened to me in Feb. I mailed a parcel "International Priority" to the UK and was told it should get there in 7-10 days. Yeah, right! I kept checking the customes tracking number (which the PO told me to do), too, and it never changed from the drop-off date! Finally, after five weeks, I called my local PO to ask them to check if the parcel ever made it out of the office (lots of friends have had this charming experience). The lady was not rude but assured me that that just couldn't possibly happen :rolleyes: But guess what? Exactly one week later it magically appeared in the UK at my friend's house! Gee, ya think maybe my call had something to do with it? Naaaaah.

ITA with the other posters that privatization is the only hope for it. Right now it's only "good enough for government work" :blah:

-Bridget

Flatfoote
08-17-2011, 12:19 PM
That's part of it, I am sure.

What's CSR? Customer Service Representatives?



Yes. CSR=Customer Service Representative. :)

Sassafras
08-17-2011, 12:48 PM
Several months ago I renewed my passport. The carrier delivered the new one to someone else on my street and a 7 year old kid brought it over to me. Needless to say, I was not amused. Spoke with the local postmaster. Wonder if he ever even brought it up to the carrier.

PDilemma
08-17-2011, 02:41 PM
When I got my last passport, something had happened to the envelope in route presumably. It arrived in town with only two letters of my first name, the last letter of my street and my apt number, and the zip code readable. The envelope read like this:

Am
d St. #1
(zip code)
The rest was smeared to the point of being unreadable.

The local post office checked their records and then with the district court clerk to see who had filed a passport app recently and a carrier delivered it to my door to see if it was mine.

I think the competency issue depends on your post office.

Badams
08-17-2011, 02:50 PM
I think the competency issue depends on your post office.

I agree.