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Dragonlady
05-04-2010, 05:41 PM
I have a brand new computer with all of the bells and whistles, including Windows 7 Pro operating system. The problem is that the system randomly crashes.

First the screen goes black for a couple of seconds and then a blue "dump" screen comes on saying the system is collecting information for the dump file, and then it reboots.

I did a Google search and found this problem is not unique to my computer and all kinds of people are reporting the same problem I'm having. Does anyone here know of a simple, reliable fix for this issue?

I told my new boss this is the best place ever for computer assistance, so I'm counting on the amazing posters at FSU.

soxxy
05-04-2010, 09:40 PM
I told my new boss this is the best place ever for computer assistance, so I'm counting on the amazing posters at FSU.

Well, they may be having their own computer issues today ;) Have you called the manufacturer's tech support? (FWIW, I have Windows' Vista which crashed about eight hours ago, but it came back quickly, on its own.)

tarotx
05-04-2010, 09:54 PM
When I upgraded my computer from XP to vista -it had a similar issue and I found out I had drivers that weren't compatible so I had to erase my whole hard drive and reinstall Vista. I know your computer is new but did you install old software perhaps? Did you recently install anything new? It could be a hardware issue as well. I had a bad HD once and it kept doing something similar as well.

barbk
05-04-2010, 10:01 PM
ummm.... get a mac? ;)

Simone411
05-05-2010, 01:19 AM
There was a discussion about crashes with Windows 7 on a tech board I'm a member of. It sounds like the drivers need to be updated. Here's an article I found about how to update the drivers in Windows 7 using the device manager.

http://pcsupport.about.com/od/fixtheproblem/ht/update-drivers-windows-7.htm

Here's another article on how to use the device manager. Screenshots are included.

http://www.intowindows.com/how-to-update-vistawindows-7-drivers-instantly/

MarieM
05-05-2010, 07:44 AM
Windows 7 is amazingly stable : update your drivers and you'll be just fine.
It's a bit surprising if it's a new computer : it means the reseller didn't do his job !

WindSpirit
05-05-2010, 08:25 AM
That's strange that a brand new computer would have those issues. If you get a computer with a particular operating system, it should already be optimized for it. I upgraded my OP myself, from Vista 32-bit to Windows 7 64-bit and didn't have any major problems. I hope updating the drivers will help. Windows 7 is a very stable OP.


ummm.... get a mac? ;) Seriously, for some people Apple is like religion. I remember when I was buying my computer and asked very specific questions about a few of its components, I got at least one "Buy a Mac" too. I did state that I had already decided on that particular company and model, to no avail. Some of you are like Jehovah's Witnesses who will show up at the door unannounced ready to spread the word no one asked you about.

Cloudy_Gumdrops
05-05-2010, 09:50 AM
Seriously, for some people Apple is like religion. I remember when I was buying my computer and asked very specific questions about a few of its components, I got at least one "Buy a Mac" too. I did state that I had already decided on that particular company and model, to no avail. Some of you are like Jehovah's Witnesses who will show up at the door unannounced ready to spread the word no one asked you about.

:respec: I'd rep ya if I could.

I hope you figure out what the problem is. Windows 7 has been working like a dream for me. When my dad upgraded my computer, he wiped my whole hard drive clean. Said there would be issues and conflicts with any remnants of previous operating systems otherwise.

kosjenka
05-05-2010, 01:13 PM
Well ever since I switched to Mac my life became much more easier. No bugs no crashes.
That being said - I think you should contact the reseller - because a brand new computer with Windows 7 should not be crashing. Windows 7 is much more stable than Vista and is a huge improvement from any other OS by Microsoft.

The cheapest switch is to Linux. I wonder why people are not more prone to Linux.

MarieM
05-05-2010, 01:30 PM
WIN7 is fantastic. It's been running non stop on my computer, 24h a day, for the past 6 months without a SINGLE crash !!
And it's not even a brand new computer, I just had to change some parts !

Aceon6
05-05-2010, 01:53 PM
I have a brand new computer with all of the bells and whistles, including Windows 7 Pro operating system. The problem is that the system randomly crashes.

One thing I just thought of... if it's brand new, it may still have all the crapware on it. Get PC DeCrapifier or something similar and remove all the stuff that you won't use, ESPECIALLY extra security software. Of course, the system has to stay booted for a while, but booting in safe mode should allow you to get the junk off.

Dragonlady
05-05-2010, 06:22 PM
One thing I just thought of... if it's brand new, it may still have all the crapware on it. Get PC DeCrapifier or something similar and remove all the stuff that you won't use, ESPECIALLY extra security software. Of course, the system has to stay booted for a while, but booting in safe mode should allow you to get the junk off.

The computer is brand new but our IT guy already removed all of the crapware from it. It has been professionally configured and is completely devoid of junk programs.

Getting a different computer is not an option so saying "get a Mac" is of no value. I guess I should have made it clear that this is an office computer, not my personal computer.

My boss thinks that our IT guy is turning this problem into an annuity for his children and when he sent us an email suggesting another afternoon in our office to fix it, at $75+ per hour, my boss balked at spending still more money on the issue. I hasten to add that our IT guy has been here numerous times already trying to sort it out and still the problem persists.

Aceon6
05-05-2010, 06:26 PM
I hasten to add that our IT guy has been here numerous times already trying to sort it out and still the problem persists.

Might be hardware, then. Since it's still under warranty, see if you can send it back for a replacement.

barbk
05-05-2010, 10:09 PM
Seriously, for some people Apple is like religion. I remember when I was buying my computer and asked very specific questions about a few of its components, I got at least one "Buy a Mac" too. I did state that I had already decided on that particular company and model, to no avail. Some of you are like Jehovah's Witnesses who will show up at the door unannounced ready to spread the word no one asked you about.

You did notice the wink next to the suggestion, right?

I wasn't seriously suggesting that she dump her brand new computer for a Mac. (Though it would certainly solve this specific problem. :) )

BigB08822
05-05-2010, 10:45 PM
I can fix this. Get a Mac! :lol: